We updated our email in October 2022. If you have not signed in since the update, please note the following:
You will be asked to provide a different email address and/or mobile phone number for password recovery and account security.
If you are using a mail client, rather than signing in on the CenturyLink.net website, you will need to check the server settings on your device or client (Android or Outlook, for example).
Your email now comes with a newdedicated email support sitewhere you can find tips and troubleshooting for all CenturyLink email topics.
If your internet or phone service isn’t working, you can check for outages by signing in to the CenturyLink app or web portal. You can also use Troubleshooter to help diagnose individual service problems and get help when your internet is down.
We highly recommend using one of our certified or recommended WiFi modems. If your modem is not on the CenturyLink recommended modem list, it’s either a retired CenturyLink device or a third-party modem.
The difference between 2.4 GHz and 5 GHz WiFi comes down to speed and range. Use 5 GHz for a device closer to the router and 2.4 GHz for a device farther from the router.
You can change your WiFi password from the CenturyLink app (for some modem models) or from your secure modem settings, which you can access on a computer or other connected device.
Need financial assistance with your internet service?