Product Listing
Message Notification - Residence and Business - V6.0
Product Description
Message Notification notifies an end-user of new messages in their mailbox by calling another number. The number called may be:
- Any 7-digit local telephone number
- Any 10-digit local telephone number
- A toll-free number (NPA 800, 866, 877 or 888)
- A pager telephone number
- A non-pager telephone number
- Use one or two schedules
Message Notification can only be provided as an optional feature to an end-user that has one of the following services:
| Service | USOC(s) |
| Residence | |
| Voice Messaging Service - Residence Only | VMJXA, VMJXB |
| Mailbox Only - Residence Only | VMJXX |
| Business | |
| Voice Mail Mailbox - Business Only | MBB, MBBXA |
| Business Voice Messaging Service Choice | VVMAD, VVMAE, VVMAF, VVMAG |
An end-user that subscribes to Message Notification has the ability to:
- Turn notification on or off as desired
- Program the number to be dialed
- Choose to be notified of all calls or just urgent calls
- Choose how quickly notification can occur
An end-user may have only one Message Notification feature per mailbox. Message Notification can not be used to simultaneously notify multiple pagers. Each Message Notification has three schedules:
- Schedule One can go to a pager or a telephone number.
- Schedule Two always goes to a telephone number.
- Schedule One and Schedule Two can be used together as long as the notification times do not overlap.
- Schedule Three will temporarily override Schedules One and Two.
Message Notification Residence is a simplified version of the Message Notification feature offered for business accounts. Message Notification Residence does not have the following Business Voice Message Service Message Notification capabilities:
- Designation of urgent messages
- Multiple schedules
- Override schedule (Business Schedule Three)
- Schedules for setting Message Notification at specific times
- Choice of how quickly notification will occur
If the notification goes to a pager, the pager will signal the end-user that a new message has been entered into their mailbox by displaying:
- 11111 for residential accounts
- 77777 for business accounts
If notification goes to a non-pager, it will dial the telephone number and play the message (after the end-user enters the correct security code).
The system makes the following Out Call Attempts when reaching a busy or don't answer condition on a subscriber's pager number:
| If the system reaches a... | And the call is... | Then the system makes |
| Busy Condition | Urgent | 5 attempts in 10 minute increments |
| Non-Urgent | ||
| Don't Answer Condition* | Urgent | 5 attempts in 10 minute increments |
| Non-Urgent | ||
| * - The system determines if a "Don't Answer" condition exists after 6 rings. If a person answers the call and does not interact with the VRU, the VRU will assume it has reached a "Don't Answer" condition. If a machine answers the call, the VRU will assume it has reached a "Don't Answer" condition. Depending on the machine's greeting, part of the Message Notification script may be recorded. | ||
Availability
Message Notification is available wherever Voice Messaging Service, Voice Mail Mailbox and Business Voice Messaging Service Choice are offered.
Additional information can be found in the Pre-Ordering Overview.
The table below summarizes the compatibility of Message Notification with other products and services:
Compatibility & Restrictions
| Feature/Service | Rules/Restrictions |
| 10-Digit Pager | Compatible End-users can program Message Notification to 800/877/888 numbers just as they do with 7-digit numbers. There is no need for the end-user to dial "1" before the number or program the Personal Identification Number (PIN). |
| Additional Message Capacity 50 | Compatible |
| Additional Message Capacity 100 | Compatible |
| Answering Machine | Compatible
When an answering machine answers a Message Notification call, the Message Notification script starts. Since buttons are not pressed to respond, the call ends. Depending on the length of the machine's greeting, part of the Message Notification script may be recorded. Notification tries later based on a No Answer schedule. |
| Call Forwarding Variable | Limited compatibility
If notification goes to a telephone number that has Call Forwarding Variable activated, Message Notification will forward to the end number. |
| Call Routing | Not compatible Message Notification may not be built directly on the router, but it may be built on one or more mailboxes behind the router. |
| Call Routing to Number | Not compatible Message Notification may not be built directly on the router, but it may be built on one or more mailboxes behind the router. |
| Call Waiting | Compatible
If notification goes to a telephone number with Call Waiting and the end-user is on the line, they will hear the Call Waiting tone. If the end-user ignores the tone, Message Notification will try later based on the Don't Answer Schedule. |
| Caller ID | Compatible
If notification goes to a telephone number with Caller ID, the number will either display "Out of Area" or one of the numbers in the Voice Response Unit multi-line hunt group. |
| Custom Ringing Service | Compatible
Message Notification will call on the primary number. |
| Extension Mailbox | Limited compatibility Message Notification notifies users of messages left in the main mailbox only. |
| Measured Service | Compatible |
| Pager | Limited compatibility
If the end-user is roaming outside the local calling area and the end-user's paging company provides coverage in that area, Message Notification will work. Message Notification will also work with a Sky Pager, providing the number is a seven digit or a toll-free 10-digit telephone number. |
| Route to Other Number | Compatible |
| Scheduled Greetings | Compatible |
| Voice Messaging | Not compatible
If Message Notification goes to a Voice Messaging Service, the system recognizes voice mail and stops. Nothing is put in the receiving mailbox. |
| Voice Pager | Limited compatibility
May not work depending on paging equipment. It is best to choose a telephone number rather than pager when you have a voice pager. |
| Wireless Phone | Limited compatibility Works if wireless number is a local seven or ten digit number. Will not work on wireless phone with Calling Party Pays because these calls are not toll free. |
Pricing
Rate Structure
Message Notification may have a recurring and no nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
Feature Activity Types (Action Codes)
The valid Feature Activity Types are:
- D = Disconnect
- N = Add
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Feature Codes (USOCs)
Message Notification is identified by using VFN USOC:
Feature Detail (FID and Data Requirements)
Message Notification requires the FID MBOA (Mailbox Out Call Authorization) followed by "P" and the appropriate "P" identification number. The number following the "P" dictates a specific dialing sequence. The "P" number is one digit for business accounts and two-digits for residential accounts.
If the pager requires a PIN, this number should be entered behind the "P" number. PINs can be 1 to 14-digits long.
To determine the correct "P" number, consult the table below:
| If Message Notification is going to a: | For residential accounts, add this entry after the VFN USOC: | For business accounts, add this entry after the VFN USOC: |
| Non-pager telephone number | /MBOA P0 | /MBOA P0 |
Pager Named:
|
/MBOA P33 | /MBOA P1 |
| Seiko Pager Watch | /MBOA P36 | /MBOA P4 |
| Pager with PIN that allows caller to press # after entry | /MBOA P37 + PIN | /MBOA P5 + PIN |
| Pager with PIN that does not allow caller to press # after entry | /MBOA P35 + PIN | /MBOA P3 + PIN |
| Pager with no PIN and has a tone without voice instructions | /MBOA P36 | /MBOA P4 |
| Pager with no PIN that has a voice message that can be interrupted by pressing a key | /MBOA P33 | /MBOA P1 |
| Pager with no PIN that has a voice message that can not be interrupted by pressing a key | /MBOA P38 | /MBOA P6 |
Adding Message Notification
This feature is ordered by including:
- Feature Activity Type N and the appropriate USOC from the Feature Codes table.
- Feature Detail requires the FID MBOA and the "P" number to establish Message Notification and must follow the VFN USOC; e.g., N VFN/TN NPA-nnn-nnnn/MBOA P1
Removing Message Notification
This feature is removed by including:
- Feature Activity Type D and the appropriate USOC.
Last Update: March 23, 2015
Last Reviewed: October 16, 2023