Thank you for choosing CenturyLink for your internet service. If you are providing your own modem for your service, there are a few things you'll need to know about installation and activation.
Important: If you have not already done so, please verify that your modem is compatible with your new service. If you are re-using a newer CenturyLink modem, it will most likely work. To be sure, check our compatibility page and contact us with any questions.
If you are installing a CenturyLink modem that you already have from previous service, do the following:
Note about line activation: Your line should be activated no later than 7 p.m. on your service start date, at which point you can connect your modem.
If you are using a non-CenturyLink modem, first you'll need to verify that it meets the technical requirements to work with our service. Keep in mind that cable modems and many brands of third-party modems do not work with CenturyLink service. If you have a modem that you think will work, chat with us to get the credentials you need to manually enter into your modem settings:
You will not be able to connect your modem to our network without these credentials.
A subscription to Personal TechPro gives you on-demand support for your non-CenturyLink modem, and all other devices that connect to your WiFi network.
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