Vacation hold: Pause your CenturyLink services

Going away for a few weeks or months, and don't want to cancel your CenturyLink service? You can temporarily pause your internet and home phone service and pay a reduced monthly rate to keep your account active. We call it Vacation Service; you may call it service pause, seasonal service, holiday hold, or snowbird billing. We'll show you below how to start and resume your service.

Start Vacation Service

How to start Vacation Service

1. After you click the button above, you'll sign-in to My CenturyLink and be brought to the Vacation Service page.

2. Select the date on the calendar you'd like to start the hold.

3. Click the Continue button.

You'll see a billing summary showing your reduced rates for Vacation Service.

Note that the summary shown here is an example. Your summary may be slightly different.

4. Check the box for Terms and Conditions.

5. Click the Schedule button.

6. You'll see an order confirmation page. You'll also get an email at the email address associated with your account.

Vacation Service notifications

When Vacation Service is active on your internet-only account, you'll see a reminder when you sign in to My CenturyLink on the web or the app.

My CenturyLink Home screen showing vacation service notification

screenshot from app showing the Vacation Hold notice

How to restore service after a vacation hold

2. Click on Services in the top menu.

3. You'll see a notification that Vacation Service is on your account.

4. Click the button to Restore Service.

My CenturyLink Services page showing option to turn off vacation service

Next, you'll see the same calendar you used to start the hold. Follow the same steps to select the date to turn your service back on.

Tip: Enroll in AutoPay so you don't have to think twice about payment while your account is on hold.

Vacation Service reduced rates

When you pause your internet service, you'll pay only $10 per month to keep the account active until you return.

The reduced rates to pause home phone service vary by location. To be sure you're seeing the correct information, please check that your zip code is correct at the top of the page.

Note: Vacation Service is not available in all areas.

Service/Product	Discount	Duration
Primary phone line	50% off	One to 9 months in most areas
Internet	$10 per month*	One to 9 months in most areas
Pure Broadband™ High-Speed Internet access line**	50% off	One to 9 months in most areas
Modem lease	No charge	One to 9 months in most areas
Inside Wire maintenance plan	No reduction
Computer protection plan	No reduction
Service reactivation	One-time charge varies by location

Service/Product	Discount	Maximum
Primary phone line	50% off monthly rate in most states, with additional charges varying as governed by state tariffs	No maximum in most states
Internet	$10 per month	No maximum in most states
Modem lease	No charge during hold	No maximum in most states
Inside Wire maintenance plan	No reduction
Computer protection plan	No reduction
Service suspension and/or reactivation	Varies by location, up to $28.52

How different CenturyLink services are impacted

In general, when any service is on hold, you cannot use it. Read more below to understand how each type of service will be impacted before you decide to pause your service(s).

While your service is on hold, you will not have a dial tone and people will not be able to call you.
You can keep your CenturyLink Long Distance plan while your account is suspended. You will not be charged for the service until you re-active your account.
We no longer offer a standalone voicemail service. If you put your phone service on hold, you'll lose your greeting and any contents in your mailbox, including saved messages.
If you have two phone lines, you must suspend both. We are not able to suspend only one line.
If you put your phone service on hold, you must also put your CenturyLink High-Speed Internet service on hold too.

Note: Lifeline customers are not eligible to put your telephone service on hold. You can drop out of the assistance program and re-apply to join again after the service hold ends.

You do have the option to put your internet service on hold and keep your phone service active.
While service is on hold, you will not be able to access the internet from your home (including your WiFi network).
You can keep your CenturyLink email address and still use your account to send and receive emails.
If you lease a modem, you don't have to return it while your service is on hold.

If you have a home security that relies on your phone line to transmit data to your security company, it will not work while your phone service is on hold.

Benefits of a vacation pause

There are a number of advantages to using Vacation Service:

Keep your telephone number
Keep your saved voicemail messages
Keep your email account active
Keep your equipment for no charge
Pay a reduced rate for your services
No fee to restore service (in most areas)

If you have any questions or would like to make changes to your account, chat with us. We're here to help!

Set location by ZIP Code

Vacation hold: Pause your CenturyLink services

How to start Vacation Service

Vacation Service notifications

How to restore service after a vacation hold

Vacation Service reduced rates

Discount

Duration

Discount

Maximum

How different CenturyLink services are impacted

Benefits of a vacation pause

Top Account Topics

Set location by ZIP Code

Vacation hold: Pause your CenturyLink services

How to start Vacation Service

Vacation Service notifications

How to restore service after a vacation hold

Vacation Service reduced rates

Discount

Duration

Discount

Maximum

How different CenturyLink services are impacted

Home phone

Internet

TV

Home security

Benefits of a vacation pause

Top Account Topics