How to enroll in AutoPay

AutoPay is the most convenient way to ensure your bill is paid on time, every time. There are three easy ways to set it up — on the My CenturyLink website, in the app, or by mailing a paper form.

Enroll in AutoPay on the My CenturyLink website

When you sign in to My CenturyLink, your home screen will show your current balance and a button to make a payment, as shown below.

1. Click on Billing from the top menu.

2. Scroll to the bottom of the Billing page until you get to Billing Settings. There you'll see a link to set up AutoPay.

3. Enter your payment details on the AutoPay Details screen. This screen opens to the banking account option. You can select a credit or debit card if you prefer. There is a $3 processing fee for payments by credit/debit card.

Be sure to click the box to agree to the terms and conditions, then click Next to complete the set-up.

Sign up for AutoPay in the app

Signing up in the app is quick and easy, because your account information is stored. 

Payment methods accepted for AutoPay

When will AutoPay take effect?

AutoPay will take effect on the next billing cycle after you enroll. You should continue to pay your bill as before until you receive confirmation that AutoPay is active. You will know it is active when you see "You are signed up for AutoPay" in My CenturyLink or on the app, or you see "Thank you for using our automatic payment system" on your bill.

What is your payment date with AutoPay?

Your AutoPay payment will occur 18 days after your bill date. At this time, there is no option to change your payment date. The "bill date" is the date your bill is issued, not the due date. You can find this bill date on the first page of your bill.