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The first four steps are the same for all calling features:
1. Log in to the SIMPLE administrator portal. (This brings you to the My CenturyLink sign-in page. This is correct. After you enter the username and password you use for SIMPLE, you will be redirected to the administrator portal.)
To allow users be on one call and receive another call, this feature needs to be turned on.
You can choose when calls are forwarded: always, when the line is busy, or when the line is not answered. You can also turn the Business Continuity feature on to forward calls to a number should the user's phone not be connected to the network due to a power outage, storm, or network issue. By default, calls are forwarded to a user's voicemail when they are on a call or when they don't answer the phone. Call Forwarding is turned on by default; you only need to turn it on if you have turned it off.
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