We no longer support this browser. For an optimal experience, we recommend updating your browser.

Close
Set location by ZIP Code

Look up a ZIP code (USPS)

Enter a valid 5‐digit ZIP code

 

 

 

Video Gallery

Browse all videos

Internet and WiFi 

Troubleshooting slow internet

VIDEO: 2:45

Understanding internet speed

VIDEO: 3:59

How to change your WiFi password

VIDEO: 2:45

How to connect devices to WiFi

VIDEO: 2:35

See All Internet and WiFi Videos

Equipment and setup 

Setting up your C4000 modem

VIDEO: 3:18

How to reboot your modem/router

VIDEO: 1:53

See All Equipment and Setup Videos

Account and billing support

Tour the My CenturyLink app

VIDEO: 1:25

Understanding your bill

VIDEO: 6:50

AutoPay: The easiest way to pay your bill

VIDEO: 1:07

What to expect in your closing bill

VIDEO: 2:17

Online security

How to change your WiFi password

VIDEO: 2:45

What to do if you're a victim of a tech support scam

VIDEO: 1:48

What is caller ID spoofing?

VIDEO: 2:29

How to spot a phishing scam

VIDEO: 1:57

See All Online Security Videos

Home phone troubleshooting

How to troubleshoot your phone line

VIDEO: 3:15

How to set up your CenturyLink voicemail

VIDEO: 1:17

How to install DSL filters on your phones

VIDEO: 0:58

How to test for an active phone jack

VIDEO: 1:48

Entertainment and lifestyle

Using the CenturyLink TV recommendation tool

VIDEO: 1:15

What to do with outdated electronics

VIDEO: 1:46

5 ways to help your kids unplug 

VIDEO: 2:30

Stay connected with centurylink.net

VIDEO: 1:11

See All Lifestyle Videos

Need quick assistance?

The best way to connect with customer service is by text!

Text your question to 888-320-3452 on your mobile device* and get help with service requests like:

 

  • Upgrade or move your internet or phone service
  • Request a repair
  • Reschedule an appointment or locate your technician
  • And more!

*Msg. and data rates apply. Msg. frequency varies. Text HELP for help. Sign in to your account to update communication preferences or reply STOP to opt out. Automated Bot used to route requests. View Privacy Policy and Terms and Conditions.