FAQs about the cancellation of select CenturyLink VoIP services

If you've received a notice about the planned discontinuance of Digital Home Phone or Simple VoIP service, you can read answers to common questions here.

Digital Home Phone and Simple VoIP service will be discontinued on September 17, 2024.

If you subscribe to other services from CenturyLink, they will NOT be impacted by the discontinuance of the services listed above.

• When your CenturyLink Digital Home Phone or Simple VoIP service is discontinued, we will automatically apply any applicable deposits or credits to your CenturyLink
  Communications, LLC bill.
  
  
• If the amount due on your bill is less than any deposits and credits, we will issue a refund for the remaining balance.
  
  
• If you choose to disconnect your service before it is discontinued, no early termination fees will apply.
  

If you have saved voicemail messages on your VoIP service, you will need to download or record them before your service is retired.

To download a message:

1. Access your voicemail

2. Open the saved message

3. Record the message to a personal recording device during playback

We encourage you to return your equipment for responsible electronics recycling. 

Just click the button below to start the process with UPS at no charge to you. You’ll simply pack up the equipment and drop it off at a convenient UPS location.

If you don't want to return the equipment, you can save it for electronics recycling in your area.