FAQs about discontinuance of Business VoIP service

If you've received a notice about the planned discontinuance of Business Voice over Internet Protocol (BVoIP) service, you can read answers to frequently asked questions here.

Business VoIP will be discontinued on September 17, 2024.

If you subscribe to other services from CenturyLink, they will NOT be impacted by the discontinuance of the services listed above.

• When your BVoIP service is discontinued, we will automatically apply any applicable deposits or credits to your CenturyLink
  Communications, LLC bill.
  
  
• If the amount due on your bill is less than any deposits and credits, we will issue a refund for the remaining balance.
  
  
• If you choose to disconnect your service before it is discontinued, no early termination fees will apply.
  

If you have saved voicemail messages on your BVoIP service, you will need to download or record them before your service is retired.

To download a message:

1. Access your voicemail

2. Open the saved message

3. Record the message to a personal recording device during playback

We encourage you to return your equipment for responsible electronics recycling. 

Just click the button below to start the process with UPS at no charge to you. You’ll simply pack up the equipment and drop it off at a convenient UPS location.

If you don't want to return the equipment, you can save it for electronics recycling in your area.