There are hundreds of different devices that can be connected to your WiFi, from smartphones and tablets to entertainment equipment, home assistants, and many other smart devices.
There are two basic steps to connecting any device:
1. Find your network name and password
2. Select the network on the device and enter the password (also called the security key)
You can watch our video about connecting devices, or follow the detailed instructions below.
Before you begin connecting devices, make sure the internet light on your modem is green. If it's not, you will need to troubleshoot your modem lights.
Learn how to check the settings for automatic connections.
Find the sticker label on the bottom or side of your modem. You will find the default network name (SSID) and password (key/passphrase) printed there. If you previously set a custom network name and password, you will use those to connect your devices, instead of the default settings.
CAUTION! Do not remove your modem sticker. It includes your default Admin Username and Admin Password, which cannot be retrieved if lost. Your modem could become unusable without them.
Lost your WiFi name and password? If you previously changed your WiFi name or password, then lost or forgot the credentials, you can look them up in the modem settings, as long as you have your admin username and password. If not, you'll need to contact tech support for more help.
Setup varies slightly by device, but most devices have a Wireless or WiFi Network menu, where you can see a list of all active WiFi networks in your area.
General steps:
Once you've entered the correct password, the device will finish connecting in a moment. If it times out or you get a "can't connect" error, check out these tips to troubleshoot.
To connect another device to your WiFi network, you simply repeat the above steps for each device.
Most operating systems will automatically remember any networks you connect to. If that's not the case on your device, here's how to change the settings to auto-join a network.
Open Settings and tap on WiFi.
Tap on your desired WiFi network and look for the Auto-Join toggle. If the toggle is green, the function is turned on. If it's not on, tap it to turn it on.
Once Auto-Join is turned on, your device will automatically connect to the chosen WiFi network whenever it's in range.
If you’re in an environment with more than one wireless network, like an apartment or office building, you can set up your Mac to join a preferred network by following these steps.
If you’ve previously joined a network that isn’t secure, remove it from the list by selecting it and clicking Remove.
If your Android device is not connecting automatically, here's how to change the settings.
If you turn your WiFi off, your device will no longer automatically connect until you turn your WiFi back on. However, Android devices also include the ability to automatically turn on WiFi when in range of a known network. If you want to keep your WiFi off, you can turn off this function:
By default, your Windows computer will automatically connect to a WiFi network it’s previously been connected to. If your computer does not automatically connect, troubleshoot the problem by disconnecting from WiFi:
Tower-style modems usually have one or two WiFi status lights. The C4000 series modems instead have one status light on the front that serves multiple purposes. Following are the general WiFi light behaviors, which may vary slightly by modem.
Color of WiFi light | Status |
---|---|
No color / off | Wireless is OFF |
Flickering green | Wireless is ON, data is being transmitted |
Solid green | Wireless is ON, no data is being transmitted |
Amber | Wireless is temporarily disabled using the wireless schedule feature set up in the modem's settings* |
* Not available on all modem models
These instructions will vary slightly by device. Generally, you can disconnect or remove a saved network by going back into the same WiFi Network list you accessed when you connected.
General steps:
You can remove all saved networks if your device is attempting to connect to the wrong network, or as a way to reset WiFi if you are unable to connect.
Try these suggestions if you are having trouble connecting:
If you're having trouble with a specific device, you will need to get additional guidance from the device manufacturer about how to connect to WiFi or troubleshoot connection problems. Go to the support site for the device to access manuals and guides.
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