Copper line retirement FAQs

Though the network is being upgraded from copper to fiber, you may be able to subscribe to equivalent internet and voice service at the same price, terms and conditions.

Or, you may choose to upgrade your internet service to a higher speed and learn about special offers that may be available to you. Just contact us to discuss.

If you have internet service with another provider, we can bundle your voice and internet service, which may give you better speeds and pricing. Ask a CenturyLink representative about bundled solutions. 

No, there is no charge for the installation appointment or your new fiber-ready modem.

If you currently subscribe to High-Speed Internet service from CenturyLink, the migration to fiber will require us to install new equipment at your location. We will run a fiber-optic line to your home and may need to drill a hole to properly install a fiber terminal or other equipment.

The installation will take about 3 to 4 hours. 

Yes, an adult 18 years or older must be present during installation.

If you have alarm monitoring, a fax machine or any other services not purchased from CenturyLink that rely on your phone line, please let a representative know so that you can continue to use these services.