Hurricanes Helene and Milton Updates

We are monitoring the impacts of the hurricanes.

Hurricane Milton update

October 15, 2024

Technicians are working to assess and repair network damage in Florida. Generators are helping to keep services running in many locations where commercial power is impacted. Once power is restored, teams will look for any issues send out repair teams as needed once it is safe to do so.

Hurricane Helene status

Technicians continue to access the damage to our network infrastructure in Florida, Georgia, South Carolina, North Carolina, Tennessee, Kentucky, Indiana and Ohio due to Hurricane Helene. Power outages are impacting some services in these areas. We appreciate your patience as we work through this situation.

Lifeline for FEMA IHP

If you are enrolled in FEMA’s Individuals and Households Program (IHP) because of Hurricane Helene or Hurricane Milton, you may qualify for the Lifeline program.

Learn More

Apply for Lifeline

Get outage updates

We will email and text you with updates about your service, if you’ve opted in to receive them. Learn how to confirm or update your communication preferences in My CenturyLink.

Sign in to your online account to see outage notifications on your home page. As long as you have mobile data, you can access the website from your mobile phone without an internet connection.

Connect your iPhone to a satellite

With iPhone 14 or later (all models), you can connect your iPhone to a satellite to text and share your location — all while you're off the grid with no cellular and WiFi coverage.

How to connect iPhone to satellite

Contact us

If you would like to communicate with a CenturyLink representative to report an outage, the best way to reach us is through chat.

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