Wholesale: Operation Support Systems

Maintenance Ticketing Gateway (MTG)

System Description

The CenturyLink™ Maintenance Ticketing Gateway (MTG) application provides a common electronic gateway for wholesale CenturyLink™ customers to communicate with various CenturyLink business applications. This application is used primarily to mechanically process telephone circuit repair activities including repair ticket generation and MLT (Mechanized Loop Tests).

MTG serves as an electronic gateway to Work Force Administration/Control (WFA/C) and Loop Maintenance Operating System (LMOS) for Inter-Exchange Carriers and CLECs. The WFA/C system is used for Special Services (Design), and the LMOS system is used for Plain Old Telephone Service (POTS) (Non-Design).

Technical Documentation

• MTG Interface Technical Specification

Implementation Process

• MTG Implementation Guidelines
• MTG Testing Job Aid
• MTG Supported Transactions - Client Self Test
• MTG Supported Transactions – Trouble Administration
• MTG Supported Transactions – POTS Service Test

MTG Question Log

• Combined CLEC Question and Answer Log MTG 02/01/13

Last Update: January 20, 2015