Product Catalog (PCAT)
Wireless Service Providers (WSP) - Collocation - General Information - V5.0
Product Description
The collocation products allow you, as a Wireless Service Provider (WSP), to interconnect to the CenturyLink network by placing equipment or establishing connectivity at CenturyLink's premises. Accessing Ancillary Services or Finished Services via collocation is permissible if it is required as an adjunct to interconnection. A collocation includes the leasing of physical space in CenturyLink premises, as well as the resources necessary for the operation and economical use of collocated equipment, such as your use of power; heating, ventilation and air conditioning (HVAC); and cabling in CenturyLink's premises.
As a Facility-Based WSP, you may wish to use collocation space to place equipment in a wire center or remote premises to utilize Ancillary Services such as, 911/Enhanced 911 (E911), operator services and signaling systems, or to interconnect with the CenturyLink network. For wire center based collocation, you use an entrance facility to come into the building.
Collocation takes place in or on CenturyLink premises. Premises are within a CenturyLink Wire Center or on CenturyLink owned or controlled property that is not contiguous or adjacent to a CenturyLink Wire Center. The two primary types of collocation are Physical Collocation and Virtual Collocation.
- NOTE: For the purposes of this web page, Wire Center and Central Office are used interchangeably.
- NOTE: For the purpose of this web page when there is a reference to email, and your company does not utilize email, contact your CenturyLink Wholesale Collocation Service Manager (WCSM) to establish an alternate method for exchanging information.
- NOTE: In some cases, the following information refers the WSP to information that was written for a Facility-Based CLEC (Competitive Local Exchange Carrier). With few exceptions, the information is applicable to the WSP. Exceptions include information and or discussions about accessing Unbundled Network Elements. Unbundled Network Elements are not available to the WSP.
The following is a list of collocation products:
- Adjacent Collocation
- Caged Physical Collocation
- Cageless Physical Collocation
- Facility Connected Collocation
- Interconnection Distribution Frame (ICDF) Collocation
- Remote Collocation
- Shared Caged Physical Collocation
- Virtual Collocation
In addition, nonstandard types of collocation (anything not listed above) may be requested through the Bona Fide Request (BFR) process.
Availability
Collocation is offered in CenturyLink-owned or controlled premises where facilities exist throughout CenturyLink QC.
Terms and Conditions
Terms and conditions are included in your Interconnection Agreement.
CenturyLink will provide collocation on rates, terms and conditions that are just, reasonable and nondiscriminatory, in accordance with all applicable federal and state laws
Collocation is offered on a first-come, first-served basis. Requests for collocation may be denied due to the lack of sufficient space in a CenturyLink premises for the placement of your equipment.
In the event the type of collocation you requested is not available due to the lack of sufficient space and you have identified alternate choices on your original Collocation Application form, CenturyLink will determine the feasibility of your next preferred option(s). If you did not specify an alternate type of collocation on the original Collocation Application and you would like to pursue another type of collocation, you will be required to submit a new Collocation Application.
To the extent possible, CenturyLink will make contiguous space available when you request to expand your existing collocation space. Where adjoining space is not available, CenturyLink will engineer a route, if feasible, for you to provide facilities between your non-adjoining collocation spaces. You may not warehouse collocation space.
When planning renovations of existing facilities, constructing or leasing new facilities CenturyLink will take into account projected demand for Collocation as identified in WSP forecasts. You must identify equipment to be installed and provide the vendor technical specifications of the equipment with your Collocation Application. CenturyLink will evaluate the requirements associated with the power, floor loading, heat dissipation, environmental particulate level, HVAC and tie cables to determine if CenturyLink can meet your needs.
The demarcation point for interconnection, Ancillary Services and Finished Services is that physical point where CenturyLink will terminate these services for you. The following are identified demarcation points:
- The ICDF
- A Direct Connection point of termination
- Cross-connection equipment you provided in the Virtual or Physical Collocation space
- Another point mutually agreed upon by you and CenturyLink
For Caged Physical Collocation, Cageless Physical Collocation, Shared Caged Physical Collocation, and Virtual Collocation, you must lease space for the placement of your equipment within CenturyLink's premises. CenturyLink will provide the necessary infrastructure to support the collocation, including physical space, a cage (for Caged Physical Collocation) if requested, required cabling between equipment and other associated hardware.
CenturyLink will assign the Virtual or Physical collocation space.
All equipment must meet and be installed in accordance with Network Equipment Building System (NEBS) Level 1 safety standards. CenturyLink will not impose safety or engineering requirements that are more stringent than the safety or engineering requirements CenturyLink imposes on its own equipment located on its premises.
If during Physical Collocation installation, CenturyLink determines your activities or equipment do not comply with the NEBS Level 1 safety standards, CenturyLink's Technical Publications or are in violation of any applicable laws or regulations, all equally applied to CenturyLink installations, CenturyLink has the right to stop installation until the situation is remedied.
CenturyLink will provide you written notice of the noncompliance, as soon as the situation is identified. The notice will include:
- Identification of the specific equipment and/or installation not in compliance.
- The NEBS Level 1 safety standard or CenturyLink Technical Publication requirement that is not met by the equipment and/or installation.
- The basis for concluding that your equipment and/or installation do not meet the safety requirement.
- A list of equipment that CenturyLink locates at the premises in question and an affidavit attesting that CenturyLink equipment meets or exceeds the safety standard that CenturyLink contends your equipment has failed.
For Physical Collocation, if the above conditions pose an immediate threat to the safety of CenturyLink employees, interfere with the performance of CenturyLink's service obligations, or pose an immediate threat to the physical integrity of the conduit system, cable facilities or other equipment in the premises, CenturyLink may perform such work and/or take action that is necessary to correct the condition at your expense. In the event that you dispute any action CenturyLink may take or has taken, you may pursue immediate resolution by the Commission or a court of competent jurisdiction.
Information regarding Out of Space Procedures are located in your Interconnection Agreement.
You may obtain more than one type of collocation (e.g., Virtual, Caged Physical, Shared Caged Physical and Cageless Physical Collocation or ICDF Collocation) in a single premises, provided space is available.
Nonstandard entrance facilities, such as copper cable, will be reviewed through the BFR process (except in Minnesota where the request is not considered a BFR) and, if approved, will require a suitable protection arrangement for the copper cable. Protection that may be required related to such entrance facilities may obligate you to obtain a Physical Collocation within the CenturyLink premises for placing lightning or voltage protection units on standard connector blocks on a distribution frame. All copper cables used for interconnection must come through a cable vault/entrance facility and have grounded/bonded sheaths.
CenturyLink will provide basic telephone service with a connection jack at your request for Caged Physical Collocation, Shared Caged Physical Collocation or Cageless Physical Collocation space. This service is available based on the standard CenturyLink retail service provisioning processes and rates.
A minimum of 20 amps of Direct Current (DC) power must be requested on new collocation orders with the exception of Adjacent Collocation, Facility Connected Collocation, and ICDF Collocation. Adjacent Collocation, Facility Connected Collocation, and ICDF Collocation do not have a minimum DC power requirement.
Technical Publications
Technical characteristics, including Network channel/Network Channel Interface (NC/NCI™) codes are described in the following Technical Publications:
- Technical Publication Telecommunications Equipment Installation Guidelines 77350
- Technical Publication CenturyLink Engineering Standards General Equipment Requirements 77351
- Technical Publication Grounding - Central Office and Remote Equipment Environment 77355
- Technical Publication Supplier Quality Process (SQP) for Products and Services 77369
- Technical Publication Power Equipment and Engineering Standards 77385
- Technical Publication Interconnection and Collocation for Transport and Switched Unbundled Network Elements and Finished Services 77386
Pricing
Rate Structure
Collocation charges will be based on the information you provided on your Collocation Application and the scope of work to be performed. There are charges that apply to all Collocation and typically could appear on a Collocation quote.
Nonrecurring charges are comprised of the following rate elements, if applicable:
- Cable Splicing Charge
- Collocation Entrance Facility Charge
- Collocation Terminations
- Collocation Grounding Charge
- Inspector Labor Charge
- Quote Preparation Fee (QPF)
- Space Construction
- Space Option Administration Fee
- -48 Volt Direct Current (DC) Power Cable Charge
Recurring charges are comprised of the following rate elements, if applicable:
- Collocation Entrance Facility Charge
- Collocation Terminations
- Composite Clock/CO Synchronization
- Collocation Grounding Charge
- Security Charge
- Space Lease
- -48 Volt DC Power Cable Charge
- -48 Volt DC Power Usage Charge
Rates
Wholesale rates for this product or service, including tariff references and any applicable discounts, are provided in your current Interconnection, Resale, Commercial, or other governing agreement.
Tariffs, Regulations and Policy
Tariff, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.
Optional Features
The following optional features are available with WSP collocation:
- Collocation Available Inventory allows for a discount of the nonrecurring charge associated with the acquisition of an existing collocation site by an assuming WSP while providing an opportunity for a percentage refund to a vacating WSP for those elements determined as Reusable and/or Reimbursable. Existing Collocation sites may be viewed at Collocation Classifieds. Available Inventory is ordered using the Collocation Application form (New/Change/Augment.
- Collocation DC Power allows you to eliminate or reduce the value of power feeds.
- Direct Connections (Configuration Options) provide a direct path from your collocation to an existing frame.
- Early Access allows you to begin your equipment installation prior to completion of the entire supporting infrastructure.
- Entrance Facilities identifies different types of Entrance Facilities available for collocation premises, including fiber and microwave entrance facilities.
Features/Benefits
| Features | Benefits |
| Access to Local Services |
Applications
CenturyLink Collocation allows you to interconnect with CenturyLink's network.
Implementation
Product Prerequisites
The following information refers the WSP to information that was written for a Facility-Based CLEC (Competitive Local Exchange Carrier). With few exceptions, the information is applicable to the WSP. Exceptions include information and or discussions about accessing Unbundled Network Elements. Unbundled Network Elements are not available to the WSP.
If you are a new WSP and are ready to do business with CenturyLink, view Getting Started as a Facility-Based WSP. If you are an existing WSP wishing to amend your Interconnection Agreement or Customer Questionnaire, additional information is located in the Interconnection Agreement.
If terms and conditions for a specific collocation product are not included in your Interconnection Agreement, you will be required to amend your Interconnection Agreement. For additional information, or to obtain an Interim Collocation Agreement, refer to Getting Started as a Facility-Based WSP.
For information on how to proceed with your collocation order once an agreement is executed, but prior to Commission approval, refer to the Opportunity for Early Ordering section of Getting Started as a Facility-Based WSP.
CenturyLink requests you submit an annual forecast updated quarterly, identifying your future collocation requirements. Individual WSP Interconnection Agreements may differ on specific terms and conditions for forecasting. Additional information on forecasting and to access the Collocation Forecasting Form can be found under the Forecasting documentation.
Listed below is a list of WSP Collocation processes, detail description of each of these processes can be found in the Collocation - General Information PCAT under the Product Prerequisites section:
- Collocation Decommissioning
- Collocation DC Power
- Collocation Test Access Points
- Collocation Transfer of Responsibility
- Direct Connections (Configuration Options)
- Direct Current (DC) Power Reduction
- Early Access
- Entrance Facilities
- Express Shared Fiber Process
- Joint Inventory Visit Process-Collocation
- Major/Minor Matrix
- CenturyLink Central Office Earthquake Zones
- CenturyLink Central Office Video/Photograph Policy
- CenturyLink Network Interconnection Guidelines
- CenturyLink Premises Access
- Synchronization Testing
- Virtual to Physical Collocation Conversion
Pre-Ordering
The following information refers the WSP to information that was written for a Facility-Based CLEC (Competitive Local Exchange Carrier). With few exceptions, the information is applicable to the WSP. Exceptions include information and or discussions about accessing Unbundled Network Elements. Unbundled Network Elements are not available to the WSP.
To determine space availability prior to submitting a Collocation Application, the following options are available:
- CenturyLink will maintain a Space Denial Queue, in order by the date of receipt for each premises where CenturyLink has denied collocation requests. When space becomes available in a premises in which a Space Denial Queue has been developed, CenturyLink will inform those WSPs that space for collocation has become available. If there is insufficient space to accommodate all of the requests for space in the Space Denial Queue, CenturyLink will notify you of the availability of space in accordance with your position in the Space Denial Queue (e.g., first in, first out, based on the date of the Collocation Application).
- CenturyLink maintains Collocation Space Reports that identify CenturyLink premises with space-exhausted conditions and premises where collocation requests have been denied due to insufficient space.
- If CenturyLink denies a request for collocation in a CenturyLink premises due to space limitations, CenturyLink will allow your representatives to tour the entire premises escorted by CenturyLink personnel. Upon your notification to CenturyLink of your desire to tour the CenturyLink premises, CenturyLink will schedule a tour to take place within 10 calendar days (14 calendar days in Washington) of your receipt of the denial of space, or on a mutually agreed upon date. CenturyLink will review the detailed floor plans of the premises with you during the tour, including CenturyLink Reservations or Optioned Space. If it is determined that CenturyLink has incorrectly identified the space limitations, CenturyLink will honor the original Collocation Application for determining the Ready For Service (RFS) date, unless both parties agree to a revised date.
- The Space Availability Report provides details regarding Collocation space in specific CenturyLink premises.
- To order a Space Availability Report submit the Space Availability Report Request form (located in the Implementation - Ordering section -Collocation Application Forms and Order Forms) to rfsmet@centurylink.com.
- Upon receipt of the request, CenturyLink will prepare a quote and email it to. This quote will equal the number of offices multiplied by the Space Availability Report Charge. The bill is final and due upon receipt.
- Upon receipt of the quoted charges, the Space Availability Report will be generated and sent to you. The information contained in the report is guaranteed to be accurate only on the day it is generated. Additional information regarding the Space Availability Report is located in your Interconnection Agreement. You can submit a request for Collocation Space Reservation or Space Option in a CenturyLink premises for the purpose of establishing a future collocation.
For information on the Reclamation and Reconditioning of Space refer to your Interconnection Agreement.
To request nonstandard collocation that is not available to you through your Interconnection Agreement or defined as a CenturyLink a product, refer to the BFR process.
The previous version Collocation Application form will only be accepted for 30 calendar days after the date of the new version of the Collocation Application form. Current forms are located in this web page in the Ordering section Collocation Application Forms and Order Forms.
Ordering
The following information refers the WSP to information that was written for a Facility-Based CLEC (Competitive Local Exchange Carrier). With few exceptions, the information is applicable to the WSP. Exceptions include information and or discussions about accessing Unbundled Network Elements. Unbundled Network Elements are not available to the WSP.
The collocation order process consists of the following four stages:
- Application Stage - You submit a Collocation Application form located in the ordering section under the list of Collocation Application Forms and Order Forms. The Collocation Application must be complete and accurate before it will be accepted as a valid application. A Collocation Application will be considered complete and accurate, if it contains:
- The appropriate collocation application for the type of collocation request.
- The submittal date on the Collocation Application must match the email date that was sent to rfsmet@centurylink.com.
- Contact information, including contacts for both nonrecurring and recurring billing
- The correct related BAN, if the request is for an augment or change order.
- Consistency of information on the Collocation Application and in the data blocks.
- If applicable, identify alternate type(s) of collocation on the Collocation Application (it is recommended that you identify a second and third choice, the Collocation Application will accommodate up to three choices).
Once you have completed the Collocation Application, email it to rfsmet@centurylink.com. Note: Some products may require you to send the Collocation Application to your CenturyLink Wholesale Collocation Service Manager at colo@centurylink.com as well; refer to the instructions on your Collocation Application.
CenturyLink will review the Collocation Application to verify that it is complete and accurate. If CenturyLink receives the Collocation Application on a weekend or a CenturyLink Holiday, the Application date will be the following business day. For a list of CenturyLink Holidays, contact your CenturyLink Wholesale Collocation Service Manager.
If CenturyLink determines that the Collocation Application is not complete/accurate, a Validation Corrections/Clarifications Notification will be emailed to you. CenturyLink will provide in sufficient detail, the discrepancy(s) and corrective action(s) needed, so you have a reasonable opportunity to correct each deficiency. You must correct all deficiencies on your Collocation Application, re-date and resubmit it prior to further processing by CenturyLink. Timeframes for both CenturyLink notification of discrepancies and your resubmission are specified in your Interconnection Agreement.
- The day CenturyLink has validated your Collocation Application, an Order Validation Acceptance Notification will be emailed to you and the CenturyLink Wholesale Collocation Service Manager. The Order Validation Acceptance Notification includes the following information:- On the Collocation Application form you can request a 48-hour call providing both you and CenturyLink with the opportunity to review the Collocation Application. If you do not request a 48-hour call, and CenturyLink needs additional clarity about your Collocation Application, CenturyLink will call you. If additional clarification is not required, your Collocation Application will be accepted as a valid application.
- BAN
- Feasibility Due Date
- Quote Due Date
- Common Language� Location Identifier (CLLI™)
- Feasibility Stage - Once your Collocation Application has been validated, CenturyLink will perform a feasibility study to determine the feasibility of your request. CenturyLink will evaluate your space requirements against available space in the premises you have requested. The feasibility study will also include evaluations of power and entrance facilities, where applicable. If the existing power plant or entrance facilities are not sufficient in the premises you requested, CenturyLink will notify you by email with the timeframes for the power or entrance facility relief job(s).
- CenturyLink will make every attempt to facilitate your first choice. However, if space is not available and you have identified alternate choice(s), they will be evaluated before your request is denied. If space is not available and you have not identified alternate choice(s), your request will be denied. You will be notified by email and your request will be handled in accordance with the Out of Space Procedures located in your Interconnection Agreement.
- If your request for collocation is feasible, a quote will be developed.- Quote Stage - CenturyLink will prepare a documented quote compiled and based on your specified requirements. The Quote will include the following:
- Total cost of request (both nonrecurring and recurring charges).
- Invoice for the first 50% payment (half of the nonrecurring dollars identified and the entire QPF).
- If the payment is not received by the due date, the quote expires, the job will be cancelled and you will be billed the entire QPF charge. - Acceptance Stage - After receipt of a quote from CenturyLink, you will be required to formally accept the quote in order for CenturyLink to continue the processing of your Collocation Application. A Collocation Acceptance will be considered complete upon receipt of the first 50% of the quoted charges, including the entire QPF.
- Upon receipt of your Collocation Acceptance, your RFS date will be established and a formal Acceptance Letter emailed to you.
- NOTE: The RFS is the date CenturyLink has committed to have your collocation site completed and available for your use.
For specific information regarding time frames for Feasibility, Quote and Acceptance Stages refer to your Interconnection Agreement.
Any material changes, modifications or additional engineering requested, subsequent to your original collocation order, must be submitted with a revised Collocation Application.
- If you submit a request for change prior to your payment of the first 50% of the quoted charges, it will be considered a "Change Order" on the revised Collocation Application and will be processed in conjunction with your existing order. The Major/Minor Matrix (Material Changes): is a tool for you to reference when you consider making changes to your Collocation Application, it indicates the potential impact to your RFS.
- If you have paid the first 50% of quoted charges, the revised Collocation Application will be considered an augment. Your existing order will be completed as scheduled and the revised Collocation Application will be processed utilizing the same process you used for your original collocation request.
If you need to cancel a collocation order already in progress, refer to the Collocation Cancellation process.
Once you have established your collocation site, it maybe necessary for you to make changes. To change or augment an existing site, submit a revised Collocation Application utilizing the same process used for your original collocation request. Change request information is located in the following documents:
- Virtual to Physical Conversion describes how you can request a conversion of an existing Virtual Collocation to a Physical Collocation.
- Collocation Transfer of Responsibility outlines how you can transfer your leased collocation space to another CLEC or WSP.
- Collocation Decommissioning describes how you can decommission a completed collocation site.
Applications and Alternate Point of Termination (APOT) forms
Below is a list of all Collocation product Application forms and Alternate Point of Termination (APOT) Forms:
- To access a copy of the form go to the table in the Application forms and Alternate Point of Termination (APOT) Form in the Collocation - General Information PCAT.
| Product or Process | Application | Alternate Point of Termination (APOT) Forms |
| Adjacent Collocation | ||
| Caged Physical Collocation | ||
| Cageless Physical Collocation | ||
| Collocation - General Information | ||
| Facility Connected Collocation | ||
| Interconnection Distribution Frame (ICDF) Collocation | ||
| Remote Collocation | ||
| Shared Caged Physical Collocation | ||
| Virtual Collocation | ||
| Joint Inventory Visit Process-Collocation | ||
| Joint Testing Process At the Interconnection Distribution Frame (ICDF) | ||
| Direct Connections (Configuration Options) |
Provisioning and Installation
The following information refers the WSP to information that was written for a Facility-Based CLEC (Competitive Local Exchange Carrier). With few exceptions, the information is applicable to the WSP. Exceptions include information and or discussions about accessing Unbundled Network Elements. Unbundled Network Elements are not available to the WSP.
Provisioning information and design requirements are described in CenturyLink's Technical Publications.
The Service Interval Guide (SIG) outlines the standard installation completion intervals for each collocation product. If your Interconnection Agreement does not specify a service interval, refer to the SIG,
Unless the SGAT reflects different requirements, the intervals for ICDF Collocation, Physical Collocation and Virtual Collocation apply to a maximum of five Collocation Applications per WSP per week, per state. If you submit six or more Collocation Applications in a one-week period, in a state, intervals are individually negotiated. When CenturyLink is permitted to complete a collocation installation in an interval that is longer than the standard interval, CenturyLink will use its best efforts to minimize the extension of the intervals beyond the standard intervals, depending on the total volume of applications pending from other WSPs.
If your collocation order requires cabling, there are two options available. For more information refer to the CLEC and CenturyLink Cabling Receipt Process.
For information regarding Early Access to your collocation site refer to Early Access.
Joint Testing Process At the Interconnection Distribution Frame (ICDF) allows you to request CenturyLink to participate in the joint testing of your terminations at the ICDF after you have placed equipment in your physical or virtual collocation space. Joint testing can be requested as part of the New/Change/Augment Collocation Application or a separate request by using the Joint Testing At the ICDF Application
You may inquire to the status of your collocation request by contacting your CenturyLink Wholesale Collocation Service Manager. If there is a delay that will impact your RFS date, CenturyLink will notify you, by phone or an email, with the reason for the delay, corrective action, and the anticipated impact on your RFS.
The Alternate Point of Termination (APOT) form identifies specific collocation terminations at the ICDF frame or the frame where the service terminates and is used for the purpose of ordering Ancillary Services, and Finished Services. You will receive two emails. The first email will contain a Preliminary APOT form and the second email will contain a final APOT form.
The Preliminary APOT will be provided prior to the RFS and will contain the terminations as they were originally assigned; CenturyLink has not verified this information.
- Once the RFS has been met and you have paid 100% of the nonrecurring charges, your Final APOT will be emailed to you.
- All APOT forms are located in the specific collocation product catalogs.
NOTE: If you requested Ancillary Services, and Finished Services on Preliminary APOT verify the information against your Final APOT. If the information is different, you will need to supplement the orders with the correct information. Supplement Service information is located in the Supplements and Cancelled Service Requests section of the Ordering Overview.
Upon completion of the collocation order, you and a CenturyLink Network Project Manager will jointly conduct the Acceptance Walkthrough, if applicable. If the Acceptance Walkthrough is required, the Network Project Manager will notify you by phone or an email. Any exceptions will be documented and the Network Project Manager will forward them for resolution.
At the conclusion of the Acceptance Walkthrough, the Network Project Manager will answer any questions and provide the information necessary for you to operate in the CenturyLink Wire Center, including the CenturyLink Network Interconnection Guidelines.
If a Walkthrough is not required, or you are unable to or elect not to participate in the Walkthrough within 21 calendar days from the scheduled RFS date, the Network Project Manager will facilitate a Walkthrough and sign the Collocation Acceptance form noting that you did not participate and forward the information to you by email.
Information regarding access to CenturyLink's Wire Center(s) is located in CenturyLink Premises Access
Maintenance and Repair
The following information refers the WSP to information that was written for a Facility-Based CLEC (Competitive Local Exchange Carrier). With few exceptions, the information is applicable to the WSP. Exceptions include information and or discussions about accessing Unbundled Network Elements. Unbundled Network Elements are not available to the WSP.
CenturyLink will perform all building maintenance and building repair in the CenturyLink premises excluding collocation cages. You are responsible for work within your caged area. This section refers to maintenance and repair once a site is completed and circuits have been provisioned. Any problems relating to the site itself, after acceptance but prior to provisioning should be referred to the Network Project Manager that conducted your acceptance. If you are unable to locate the Network Project Manager’s name and number for your state, contact the CenturyLink at rfsmet@centurylink.com.Physical and Adjacent Collocation Repair
You are responsible for the maintenance and repair of your equipment located within CenturyLink's premises. You will have 24/7 access to your collocation site.
To access a CenturyLink premises outside of normal business hours (7 PM to 7 AM, Monday - Friday, Weekends, CenturyLink Holidays) you are required to notify the CenturyLink NROC:
| Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming | 1-800-713-3666 |
CenturyLink may require access to your site for augmentation of the site due to a collocation order or other necessary central office work.
Virtual Collocation Repair
CenturyLink or a CenturyLink authorized vendor will perform the maintenance and repair of your virtually collocated equipment. CenturyLink will perform these functions at your direction and at your expense, within the same time periods and with failure rates that are no greater than those that apply to the performance of similar functions for comparable CenturyLink equipment.
You are entitled to request access to test your virtual CLEC termination cables under through the Collocation Test Access Points procedure.
If you detect a failure with your virtually collocated equipment, contact the CenturyLink Wholesale Repair Center at 1-800-223-7881, select "2", and provide the following information from your APOT form received at completion of your virtual site installation or augmentation.
- Non-fiber Circuit ID (e.g., HJ101/OFX/PTLDOR14/PTLDOR14xxx)
- CLEC Company Name
- CLEC reported by: CLEC Employee Name and Telephone Number
- Detailed description of work requested
Virtual Repair Billing
Once the work has been completed, you will be billed on an hourly basis for the maintenance performed, as specified in your Interconnection Agreement, based on the time spent to complete the request.
CenturyLink Notification for Power Work
CenturyLink will provide you with written notification at least five business days before any scheduled non-emergency Alternating Current (AC) or Direct Current (DC) power work in the collocated facility that may cause a power disruption to your equipment located in the CenturyLink premises. This does not include notification of routine power testing or power installation work that is not expected to cause a power disruption.
CenturyLink will notify you through the Abnormal Condition Report (ACR) of:
- Any general power outages as soon as CenturyLink becomes aware that an outage is to take place or has occurred.
- Any emergency power disruption that would impact your equipment no later than 30 minutes after such activity commences.
- Any alarm condition that exists with respect to the monitoring of power that poses a material risk to the continued operation of your equipment.
Building Maintenance and Repair
The following information refers the WSP to information that was written for a Facility-Based CLEC (Competitive Local Exchange Carrier). With few exceptions, the information is applicable to the WSP. Exceptions include information and or discussions about accessing Unbundled Network Elements. Unbundled Network Elements are not available to the WSP.
Physical Caged Area Building Maintenance
CenturyLink will perform building maintenance and repair within the CenturyLink Central Office premises which includes repair work on the physical cage, if constructed by CenturyLink, and repair work on any related building system serving the cage.
Your are responsible for keeping your caged area functionally clean and maintained by the following criteria;
- Keep the floor and equipment dust free
- Match the cleanliness of the surrounding CenturyLink space
- Provide and replace lamps for light fixtures dedicated to your caged area
- Dust mop with a treated cloth or damp mop
- Provide waste container, use and replace liners in waste containers
- Empty and clean waste containers on each visit
- Flammable materials cannot be stored on premise
- Open waste containers need to be emptied at the end of each day
- Deposit waste in designated CenturyLink containers
- Do not strip and wax the floor, and do not apply any chemical substances to the floor
- Do not perform any pest control
Any questions or concerns about cleaning your area should be directed to a CenturyLink representative at the Work Environment Center
To report building related problems, including problems gaining access to CenturyLink premises (where you have an issued CenturyLink ID card), contact the Work Environment Center at 1-800-201-7033.
Adjacent Collocation Areas with WSP Structures
You are responsible for all building and structure maintenance, repair, cleaning, snow and trash removal within your assigned area on CenturyLink's property.
Central Office Building Addition or Related Work Notification
CenturyLink will notify you of any central office premise building work initiated by CenturyLink identifying start and end dates for a particular premise and the nature of the work. These letters will identify contact numbers should you wish to know more about the scheduled CenturyLink building work.
Billing
The following information refers the WSP to information that was written for a Facility-Based CLEC (Competitive Local Exchange Carrier). With few exceptions, the information is applicable to the WSP. Exceptions include information and or discussions about accessing Unbundled Network Elements. Unbundled Network Elements are not available to the WSP.
Upon completion of the collocation construction activities, CenturyLink will close the Collocation job and begin billing recurring charges at the conclusion of the Walkthrough or 21 Calendar days after the scheduled RFS, which ever occurs first. In either case, the recurring charges will be retroactive to the actual RFS.
Nonrecurring charges are billed in Billing Accounts Receivable Tracking (BART). BART is described in Billing Accounts Receivable Tracking.
Recurring charges are billed in Carrier Access Billing System (CABS). CABS billing is described in Integrated Access Billing System.
Note: Payments made without an invoice will require investigation and manual handling and will delay posting of your payment to CenturyLink payment records.
All payments should be made to the CenturyLink Remittance Payment Center address listed on your invoice. Payments are not to be sent or given to your CenturyLink Wholesale Collocation Service Manager.
Training
View additional CenturyLink courses in the Course Catalog.
Contacts
The following information refers the WSP to information that was written for a Facility-Based CLEC (Competitive Local Exchange Carrier). With few exceptions, the information is applicable to the WSP. Exceptions include information and or discussions about accessing Unbundled Network Elements. Unbundled Network Elements are not available to the WSP.
To identify your CenturyLink Wholesale Collocation Service Manager, email colo@centurylink.com. If a CenturyLink Wholesale Collocation Service Manager has not been assigned, one will be assigned.
CenturyLink contact information is located in Wholesale Customer Contacts.
Frequently Asked Questions (FAQs)
1. How can I find out if collocation space in a CenturyLink premises is exhausted?
- CenturyLink provides a list of CenturyLink premises where collocation space has been exhausted at the following web site: http://www.centurylink.com/wholesale/notices/collo/spaceAvail.html.
2. How will I know if CenturyLink has accepted my Collocation Application?
- CenturyLink will validate your Collocation Application and email an Order Validation Acceptance Notification that includes the following information: BAN, Feasibility Due Date, Quote Due Date, and CLLI.
3. How can I find out what the installation interval will be for the type of collocation product I have ordered?
- Installation intervals for collocation products are located in your Interconnection Agreement for the relevant state or the SIG.
4. When will I receive my RFS date for the order that I have submitted?
- Once CenturyLink receives payment of at least the first 50% of the quoted nonrecurring charges, CenturyLink will email you a formal Acceptance Letter, which includes your RFS date.
5. Who do I talk to if I have questions regarding charges that may not be listed in my Interconnection Agreement?
- Consult your CenturyLink Wholesale Collocation Service Manager.
Last Update: February 27, 2017
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