Product Listing
CustomNet™ - V14.0
Product Description
CustomNet service provides screening options that restrict certain types of outgoing operator assisted toll calls. When end-users dial 0/0+, operator services will require charges for the call to be billed collect, to a third party or to a calling card.
CustomNet allows all local and nonchargeable calls, e.g., calls to 800 type service numbers and public emergency service numbers such as 911/Enhanced 911 (E911). Calls dialed 0/0+ to Directory Assistance (DA) will be permitted if alternate billing is provided.
CustomNet by itself does not block 1+ dialing. Based on the blocking option chosen, you can choose to block or not to block 1+ dialing. If you choose not to block 1+ dialing, you will be responsible for any 1+ charges incurred.
Additional blocking features include:
- Carrier Access Code Blocking
- Fraud Protection (Public Access Lines (PAL)
- International Blocking
- Long Distance Restriction
- Pay Per Call Restriction
CustomNet has two options along with Selective Class of Call Screening. CustomNet Option 1 is the default option and is automatically provisioned unless otherwise specified in REMARKS.
CustomNet Option 1 is available in all states, except ID-N.
Option 1 includes blocking of:
- 1+ calls
- Directory Assistance including Complete-A-Call
- International Blocking
- Carrier Access Code Blocking
Option 1 allows:
- Local and non-chargeable calls, e.g., calls to 800/888 and 950 service
- 0/0+ when alternate billing is provided, such as a calling card or collect, or third number billed calls
- Directory Assistance when alternate billing is provided
- Emergency 911
- Repair calls.
CustomNet Option 2 is available IA, CO, S.ID, MN, ND, NE, NM, OR, SD, and WA in selected areas on Complex Business Classes of Service and may require switch programming. Some of these businesses include coin vendors, hotels, hospitals and universities. CustomNet Option 2 is not compatible with any measured voice service.
CustomNet Option #2 is not available with:
- All flat rated simple POTS-type service, i.e., 1FB, 1FR
- All measured simple POTS-type service, i.e., 1MB, 1MR, UHR
- Toll only trunks, i.e., TTTXA
Option 2 includes blocking of:
- 10+ dialing
- CenturyLink Complete-A-Call
- Pay Per Call Blocking
Option 2 allows:
- Local and non-chargeable calls, e.g., calls to 800/888 and 950 service
- 1+/0/0+ when alternate billing is provided, such as a calling card or collect, or third number billed
- Directory Assistance
Selective Class of Call Screening is available in OR, WA and ID-N on Complex Business Service and PBX Trunks. This screening allows for calls to 800 type numbers and calls dialed 0/0+ to DA will be permitted if alternate billing is provided. Calls dialed 1+, including calls to DA, will not be permitted, except for calls to 800 type numbers. Selective Class of Call Screening is requested by using USOC SRG in the FEATURE field of the product specific LSOG form.
NOTE: For incoming screening options see Billed Number Screening or Fraud Protection.
Availability
CustomNet and Selective Class of Call Screening are offered throughout CenturyLink QC. To determine availability, refer to the state specific Tariffs/Catalogs/Price Lists.
CustomNet may be available on DSS if the trunks are Basic (T2D++) analog/line side terminated, the serving CO switch is provisioned properly and state tariffs permit.
Additional information can be found in the Pre-Ordering Overview.
Pricing
Rate Structure
CustomNet may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
NOTE: Residence USOCs and rates do not apply to Plain Old Telephone Service (POTS) and Unbundled Network Element-Switching services (UBS).
Blocking is added or removed by using the BA and BLOCK fields on the product specific LSOG form.
Feature Activity Types (Action Codes)
Feature Detail is necessary when adding or changing CustomNet on certain product types such as Centrex 21. The line class code (LCC) assigned to the appropriate CustomNet option chosen is a required entry. For additional information on these options and associated LCC, follow the link provided in the Feature Detail (FID and Data Requirements) section of this document. This detail information will follow the Feature Activity type.
The valid Feature Activity Types are:
- D = Disconnect
- N = Add
- C = Change (old values)
- T = Change (new values)
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
NOTE: For LSR Change activity (ACT-C) for Resale POTS and compatible commercial, local exchange services
products, e.g. CenturyLink Local Service Platform™ (CLSP™), when the USOC does not change, but the Feature Detail
is changing, the Feature Activity C = Change (old values) is not required. You may opt to only provide
Feature Codes (USOCs)
| CustomNet USOCs | |
Centrex 21 |
SEA, SRG |
Centrex Plus |
SEA, SRG |
Centrex Prime® |
SEA, SRG |
Centron® |
SEA, SRG |
DSS |
SEA, SRG |
ISDN PRI |
SEA, SRG |
PAL |
|
PBX |
SEA, SRG |
POTS |
SEA, SRG |
UBS |
SEA, SRG |
CustomNet/Selective Class of Call Screening is identified by the following USOCs on the Customer Service Record (CSR):
| State | Residence | Business | Multi-Line & Trunks |
| Arizona | SEA | SEA | SRG |
| Colorado | SEA | SEA | SRG |
| Idaho-North | Not applicable | SEA* | SRG |
| Idaho-South | SEA | SEA | SRG |
| Iowa | SRG | SRG | SRG |
| Minnesota | SRG | SRG | SRG |
| Montana | SEA | SEA | SEA |
| Nebraska | SRG | SRG | SRG |
| New Mexico | SEA | SEA | Not applicable |
| North Dakota | SEA1X | SEA1X | SEA1X - 1-50 Lines SEA2X - 51+ Lines |
| Oregon | SEA | SEA | SRG |
| South Dakota | SRG | SRG | SRG |
| Utah | SEA | SEA | Not applicable |
| Washington** | SEA | SEA | SRG |
| Wyoming | SEA | SEA | SRG |
*Available with Public Access Lines (PAL) only
**NOTE: When ordering Selective Class of Call Screening in Washington, the trunk USOC TFBO3 or TFBO4 also applies.
Call screening services associated with PAL are provided by using CustomNet , Billed Number Screening, and/or Fraud Protection throughout CenturyLink QC with the exception of AZ, CO, UT and WY. In AZ, CO, UT, NE, IA, MN, ND, SD and WY call screening services are provided using Fraud Protection.
Additional information is available in the state specific Tariffs/Catalogs/Price Lists.
Feature Detail (FID and Data Requirements)
When adding or removing CustomNet or Selective Class of Call Screening, please refer to the Block Values link located within the Blocking Job Aid. Choose the valid BLOCK combinations for the requested option, and add them to the request as indicated below.
Adding CustomNet
This feature is ordered by including:
- Blocking Activity Type E and the appropriate BLOCK value combination for the requested option.
- Feature Detail includes /CAS FID with the Class of Service USOC, e.g., 1FR/CAS 90.
Removing CustomNet
This feature is removed by including:
- Blocking Activity Type D and the appropriate BLOCK value combination for the requested option.
Adding Selective Class of Call Screening - WA ONLY
This feature is ordered by including:
- Blocking Activity Type E and the appropriate BLOCK value combination for the requested option.
- Feature Activity Type N and USOC TFBO3 or TFBO4
- Feature Detail includes /CAS FID with the Class of Service USOC, e.g., TFBO3/CAS 90.
Removing Selective Class of Call Screening - WA ONLY
This feature is removed by including:
- Blocking Activity Type D and the appropriate BLOCK value combination for the requested option.
- Feature Activity Type D and USOC TFBO3 or TFBO4.
Adding Selective Class of Call Screening - ID-N and OR ONLY
This feature is ordered by including:
- Blocking Activity Type E and the appropriate BLOCK value combination for the requested option.
- Feature Detail includes /CAS FID with the Class of Service USOC, e.g., 1FR/CAS 90.
Removing Selective Class of Call Screening - ID-N and OR ONLY
This feature is removed by including:
- Blocking Activity Type D and the appropriate BLOCK value combination for the requested option.
Last Update: March 19, 2015
Last Reviewed: October 18, 2023