Product Listing
Call Forwarding Busy Line/Don't Answer Intraoffice - V17.0
Product Description
Call Forwarding Busy Line/Don't Answer Intraoffice allows the end-user to forward calls within the same switch type. Calls can only forward to a single Call Forwarding Number in either a busy line or don't answer condition. To forward calls to different Call Forwarding Numbers for each condition, separate features must be ordered.
NOTE: Oregon Only: Calls will forward within the same switch type and/or control group.
Incoming calls are forwarded to a predetermined Call Forwarding Number.
Multiple calls can forward to the Call Forwarding Number. The number of calls forwarded is equal to the number of lines at the terminating location.
The following products can be ordered on Residence only:
- Call Forwarding Busy Line Intraoffice forwards calls on a busy line condition.
- Call Forwarding Don't Answer Intraoffice forwards calls when the telephone is not answered after a predetermined Ringing Cycle.
- Call Forwarding Busy Line/Don't Answer Intraoffice forwards calls to the same Call Forwarding Number on a busy line condition or when the telephone is not answered after a predetermined Ringing Cycle.
NOTE: Reference to Residence does not apply to UNE-P or Unbundled Switch services.
The following products can be ordered on Business only:
- Call Forwarding Busy Line External Intraoffice forwards calls to a Call Forwarding Number outside the end-user's system if the called number is busy. The end-user cannot forward to a number that is a part of their system (on the same Customer Service Record).
- Call Forwarding Busy Line Overflow Intraoffice forwards calls to a Call Forwarding Number inside the end-user's system if the called number is busy. The end-user can only forward to a number that is a part of their system (on the same Customer Service Record).
- Call Forwarding Don't Answer Intraoffice forwards calls when the telephone is not answered after a predetermined Ringing Cycle.
- Call Forwarding Busy Line External/Don't Answer Intraoffice forwards calls to a Call Forwarding Number outside the end-user's system if the called number is busy or to any number when the telephone is not answered after a predetermined Ringing Cycle. The end-user cannot forward to a number that is a part of their system (on the same Customer Service Record (CSR)) in a busy condition.
- Call Forwarding Busy Line Overflow/Don't Answer Intraoffice forwards calls to a Call Forwarding Number inside the end-user's system if the called number is busy or when the phone is not answered after a predetermined Ringing Cycle. The end-user can only forward to a number that is a part of their system (on the same CSR).
Calls can only forward to a single Call Forwarding Number in either a busy line or don't answer condition. To forward calls to different Call Forwarding Numbers for each condition, separate features must be ordered.
Availability
Call Forwarding Busy Line/Don't Answer Intraoffice is available in all 5ESS®, 5RSM (remote of 5ESS switch), DMS™-100 and Ericsson (AXE) switch types.
In DMS-10 switch type, Call Forwarding Busy Line Intraoffice and/or Call Forwarding Don't Answer Intraoffice is not available except:
- With Customized Call Management Service (CCMS)/Centron 1™. The call forwarding to and from numbers must be in the same Common Block
Additional information can be found in the Pre-Ordering Overview.
Compatibility & Restrictions
| Feature/Service | Rules/Restrictions |
| 800 Wide Area Telecommunications Service (WATS) | All states except ID-N, OR, WA: Call Forwarding Busy Line/Don't
Answer Intraoffice features are not compatible. ID-N, OR, WA: Only Call Forwarding Don't Answer Intraoffice is compatible. |
| Call Forwarding Variable | May be installed on the same line. When activated, Call Forwarding Variable will override the Call Forwarding Busy Line/Don't Answer Intraoffice features. End-users who forward calls via Call Forwarding Busy Line/Don't Answer Intraoffice to a number which is equipped with programmable Call Forwarding Variable should note the following: All switch types: Calls sent via Call Forwarding Busy Line Intraoffice to a number with Call Forwarding Variable activated will be forwarded. |
| Call Waiting with Call Forwarding Busy Line Intraoffice | May be installed on the same line Call Waiting will override the Call Forwarding Busy Line Intraoffice unless Call Waiting Deactivation has been activated. A second incoming call to a line equipped with Call Forwarding Busy Line and Call Waiting will activate Call Waiting. A third incoming call to a line equipped with Call Waiting and Call Forwarding Busy Line Intraoffice will not activate the Call Forwarding Busy Line Intraoffice feature except in DMS-100 and 5ESS switch types. All other switch types will give the third caller a busy signal. |
| Call Waiting with Call Forwarding Don't Answer Intraoffice | May be installed on the same line. Unanswered incoming calls will be forwarded. Unanswered Call Waiting calls are only forwarded under the following conditions:-
|
| Custom Ringing Service | In 5ESS, 5RSM and Ericsson switch types: All calls will forward
on both the main telephone number and the Custom Ringing Service
telephone number. In DMS-100 switch type: Call Forwarding Busy Line/Don't Answer Intraoffice may apply to both main telephone number and Custom Ringing Service telephone number or only to the main telephone number. If Call Forwarding Busy Line/Don't Answer Intraoffice applies to only the main telephone number, calls to the Custom Ringing Service telephone number can be answered. |
| Direct Inward Dialing (DID®) with Call Forwarding Busy Line Intraoffice | Calls sent via Call Forwarding Busy Line Intraoffice to a Direct Inward Dialing number will be forwarded. |
| Direct Inward Dialing with Call Forwarding Don't Answer Intraoffice | The following applies to calls sent via Call Forwarding Don't
Answer Intraoffice to a DID number:
|
| Intracall®/Home Intercom with Call Forwarding Busy Line Intraoffice | Is not compatible on the same line except in 5ESS switch types. |
| Intracall/Home Intercom with Call Forwarding Don't Answer Intraoffice | Unanswered incoming calls will be forwarded. Unanswered intercom calls will not be forwarded. |
| Multi-Line Hunting with Call Forwarding Busy Line Intraoffice | Call Forwarding Busy Line Intraoffice is programmed as a Multi-Line
Hunting group feature. When all lines (TERs) of the Multi-Line
Hunting group are busy, the call will be forwarded. Call Forwarding Busy Line Intraoffice is not compatible with Circular Hunting. In 5ESS, 5RSM (5ESS remote), DMS-100 switch types: Call Forwarding Busy Line Intraoffice can only be installed on the first line (TER) of a Multi-Line Hunting group. In Ericsson switch type: A call forwarded via Call Forwarding Busy Line Intraoffice to a Multi-Line Hunting arrangement will only hunt five times, regardless of the number of lines in the arrangement. |
| Multi-Line Hunting with Call Forwarding Don't Answer Intraoffice | In DMS-100 switch types: Call Forwarding Don't Answer Intraoffice
can only be installed on the first line (TER) of a Multi-Line
Hunting group. Call Forwarding Don't Answer Intraoffice is programmed as a Multi-Line Hunting group feature. When an idle line (TER) is found, the incoming call will be forwarded if the call is not answered within the Ringing Cycle. In 5ESS switch types: Call Forwarding Don't Answer Intraoffice can be installed on any line (TER) of a Multi-Line Hunting group. Call Forwarding Don't Answer Intraoffice applies only to the line (TER) to which the feature has been programmed. In Ericsson switch type: Call Forwarding Don't Answer is not compatible with Multi-Line Hunting |
| Series Hunting with Call Forwarding Busy Line Intraoffice | In 5ESS, DMS-100, Ericsson switch types: Call Forwarding Busy
Line Intraoffice can only be installed on the last line of a
Series Hunting Group. Call Forwarding Busy Line Intraoffice is not compatible with Circle Hunt plus Series Hunting. In Ericsson switch type: A call forwarded via Call Forwarding Busy Line Intraoffice to a Series Hunting arrangement will only hunt five times regardless of the number of lines in the arrangement. |
| Series Hunting with Call Forwarding Don't Answer Intraoffice | In 5ESS, DMS-100 switch types: Call Forwarding Don't
Answer Intraoffice can be installed on any line of a Series
Hunting group. Ericsson switch type: Call Forwarding Don't Answer Intraoffice can be installed on the last line of a Series Hunting group. A call forwarded via Call Forwarding Don't Answer Intraoffice to a Series Hunting arrangement will only hunt five times, regardless of the number of lines in the arrangement. |
Pricing
Rate Structure
Call Forwarding Busy Line/Don't Answer Intraoffice has a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists. A nonrecurring charge applies to changes in existing options e.g., to change the Call Forwarding Number or the Ringing Cycle.
Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or applicable discounts for this feature when ordered with Interconnection and Resale services are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Rates and/or discounts for this feature when ordered with Commercial Solutions products (e.g. CenturyLink Local Services Platform™ (CLSP™)) are available in the Rate Sheet of your Master Services Agreement (MSA).
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
NOTE: Residence USOCs and rates do not apply to UNE-P and Unbundled Switch services.
Feature Activity Types (Action Codes)
The valid Feature Activity Types are:
- C = Change From
- T = Change To
- D = Disconnect
- N = Add
- V = Conversion as specified
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
NOTE: For LSR Conversion Activity (ACT V or Z), for Resale POTS and UNE-P POTS you may use Feature Activity N or V to define the end state of the account after conversion.
Feature Codes (USOCs)
EASE GUI and EDI users of Versions 15.0 and higher will not be able to use the USOCs in the table below when adding the feature to a line with a Feature Activity (FA) = N - Add. For this activity, EASE GUI and EDI Version 15.0 and higher will only accept USOCs for Call Forwarding Busy Line/Don't Answer Expanded. CenturyLink will generate the correct USOC based on the TN and Call Forwarding Number (CFN) and will apply it to the service order. For all other changes to this feature, please use the USOCs listed in the following table.
| Product | Feature | ||||
| Call Forwarding Don't Answer Intraoffice | Call Forwarding Busy Line Intraoffice | Call Forwarding Busy Line Overflow/Don't Answer Intraoffice | Call Forwarding Busy Line External Intraoffice | Call Forwarding Busy Line External/Don't Answer Intraoffice | |
| DSS | EVD, EVDHG | EVO, EVOHG | EVK, EVKHG AZ, CO, IA, ID-S, MN, MT, ND, NE, SD, UT, WY EV2, EV2HG ID-N, OR, WA |
EVB, EVBHG | EVF, EVFHG |
| PBX | EVD, EVDHG | EVO, EVOHG | EVK, EVKHG AZ, CO, IA, ID-S, MN, MT, ND, NE, SD, UT, WY EV2, EV2HG ID-N, OR, WA |
EVB, EVBHG | EVF, EVFHG |
| POTS | EVD, EVDHG | EVO, EVOHG | EVK, EVKHG AZ, CO, IA, ID-S, MN, MT, ND, NE, SD, UT, WY EV2, EV2HG ID-N, OR, WA |
EVB, EVBHG | EVF, EVFHG |
| UBS | EVD, EVDHG | EVO, EVOHG | EVK, EVKHG AZ, CO, IA, ID-S, MN, MT, ND, NE, SD, UT, WY EV2, EV2HG ID-N, OR, WA |
EVB, EVBHG | EVF, EVFHG |
Feature Detail (FID and Data Requirements)
Residence
Call Forwarding Don't Answer Intraoffice is identified by using the USOC EVD and the FIDs CFND (Call Forwarding Number - Don't Answer) and RCYC (Ringing Cycle).
Call Forwarding Busy Line Intraoffice is identified by using the USOC EVO and the FID CFNB (Call Forwarding Number - Busy Line).
AZ, CO, IA, ID-S, MN, MT, ND, NE, NM, SD, UT, WY
Call Forwarding Busy Line /Don't Answer Intraoffice is identified by using the USOC EVK and the FIDs CFN (Call Forwarding Number) and RCYC (Ringing Cycle).
ID-N, OR, WA
Call Forwarding Busy Line/Don't Answer Intraoffice is identified by using the USOC EV2 and the FIDs CFN (Call Forwarding Number) and RCYC (Ringing Cycle).
Business
Call Forwarding Busy Line External Intraoffice is identified by using the USOC EVB and the FID CFNB (Call Forwarding Number - Busy Line).
Call Forwarding Busy Line Overflow Intraoffice is identified by using the USOC EVO and the FID CFNB (Call Forwarding Number - Busy Line).
NOTE: EVO is not available in New Mexico for a Business end-user. Use Hunting instead.
Call Forwarding Don't Answer Intraoffice is identified by using the USOC EVD and the FIDs CFND (Call Forwarding Number - Don't Answer) and RCYC (Ringing Cycle).
Call Forwarding Busy Line External/Don't Answer Intraoffice is identified by using the USOC EVF and the FIDs CFN (Call Forwarding Number) and RCYC (Ringing Cycle).
AZ. CO, IA, ID-S, MN, MT, ND, NE, NM, SD, UT, WY
Call Forwarding Busy Line Overflow/Don't Answer Intraoffice is identified by using the USOC EVK and the FIDs CFN (Call Forwarding Number) and RCYC (Ringing Cycle).
ID-N, OR, WA
Call Forwarding Busy Line Overflow/Don't Answer Intraoffice is identified by using the USOC EV2 and the FIDs CFN (Call Forwarding Number) and RCYC (Ringing Cycle).
Throughout CenturyLink QC.
With Series/Multi-Line Hunting in a DMS-100 switch type, use the appropriate Call Forwarding Busy Line/Don't Answer Intraoffice USOC followed by an "HG" suffix; e.g., EVOHG, EVDHG, EVKHG.
Call Forwarding Number - CFND, CFNB, CFN
The Call Forwarding Number provides the telephone number to which calls are to be forwarded when the line is either busy or is not answered.
The data following the FIDs, CFND, CFNB, CFN, will appear as: NPA nnn-nnnn
Ringing Cycle - RCYC
The Ringing Cycle Option setting determines how long an unanswered line will ring before the call is forwarded. An option number is entered following the FID RCYC. The option number will appear as numerics, 1-9; e.g., RCYC 4.
The central office switch type determines which Ringing Cycle Options are available:
- In a 5ESS and Ericsson switch types, all Ringing Cycle Options are available.
- In a DMS-100 switch type: Ringing Cycle Option 1 is not available, Centron 1/Centron/Centrex end-users can only select Ringing Cycle Option 3, all lines in a hunting group must have the same Ringing Cycle Option.
- In a DMS-10 switch type, only Ringing Cycle Option 3 is available
Ringing Cycle Option Settings
| Option # | # of Rings | # of Seconds |
| 1 | 1-2 | 6-12 |
| 2 | 2-3 | 12-18 |
| 3 | 3-4 | 18-24 |
| 4 | 4-5 | 24-30 |
| 5 | 5-6 | 30-36 |
| 6 | 6-7 | 36-42 |
| 7 | 7-8 | 42-48 |
| 8 | 8-9 | 48-54 |
| 9 | 9-10 | 54-60 |
If the data following the FIDs CFN, CFNB, CFND or RCYC changes, you must C and T the applicable USOC to change the FID data; e.g.,
C EVD /CFND NPA nnn-nnnn/RCYC 4
T EVD /CFND NPA nnn-nnnn/RCYC 5
NOTE: For LSR Change activity (ACT-C) for Resale POTS, UNE-P POTS, and CLSP Business and Residential only, when the USOC does not change, but the Feature Detail is changing, the Feature Activity C = Change (old values) is not required. You may opt to only provide Feature Activity T = Change (new values).
Include the FID MCFI (Multiple Number Call Forwarding Inhibit) with no data, following the Call Forwarding Busy Line/Don't Answer Intraoffice USOC, when Custom Ringing is on the line in a DMS-100 switch type if only calls to the main telephone number are to be forwarded; e.g., N EVD /MCFI/CFND NPA nnn-nnnn/RCYC 3.
Colorado only:
Feature Detail requires the FID DEQ (Detariffed-Deregulated Service & Equipment) with data of D on an account with more than five lines. DEQ D must follow the Call Forwarding Busy Line/Don't Answer Intraoffice USOC; e.g., N EVD /TN NPA-nnn-nnnnDEQ D/CFND NPA nnn-nnnn/RCYC 4.
Adding Call Forwarding Don't Answer Intraoffice
This feature is ordered by including:
- Feature Activity Type N and USOC FDJ.
Feature Detail requires the FIDs CFND and RCYC behind the USOC FDJ; e.g., N FDJ /CFND NPA nnn-nnnn/RCYC 3.
Removing Call Forwarding Don't Answer Intraoffice
This feature is removed by including:
- Feature Activity Type D and USOC EVD/EVDHG.
Adding Call Forwarding Busy Line (External/Overflow) Intraoffice
This feature is ordered by including:
- Feature Activity Type N and USOC FBJ.
Feature Detail requires the FID CFNB behind the USOC FBJ or EVO/EVOHG; e.g., N FBJ /CFNB NPA nnn-nnnn.
Removing Call Forwarding Busy Line (External/Overflow) Intraoffice
This feature is removed by including:
- Feature Activity Type D and USOC EVB/EVBHG or EVO/EVOHG.
Adding Call Forwarding Busy Line (External/Overflow)/Don't Answer Intraoffice
This feature is ordered by including:
- Feature Activity Type N and USOC FVJ
Feature Detail requires the FIDs CFN and RCYC behind the Feature Code FVJ; e.g., N FVJ /CFN NPA nnn-nnnn/RCYC 4.
Removing Call Forwarding Busy Line (External/Overflow)/Don't Answer Intraoffice
This feature is removed by including:
- Feature Activity Type D and USOC EVF/EVFHG, EVK/EVKHG or EV2/EV2HG.
The Message Service System (MSS) Field Identifier (FID) is not required in 5ESS, 5RSM & 5ORM Central Office switch types, however, the MSS information is required on the message waiting USOCs.
When removing the Message Waiting indicator in the 5ESS, 5RSM & 5ORM Central Office switch types, you must also show the removal of the MSS FID data on any additional USOCs where it appears.
Last Update: March 17, 2015
Last Reviewed: March 28, 2024
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