Product Listing
Call Forwarding Busy Line/Don't Answer Expanded - V15.0
Product Description
Call Forwarding Busy Line/Don't Answer Expanded features allow the end-user to forward calls outside the end-user's switch type.
- NOTE: Portland, Oregon only: Calls will forward outside the end-user's switch type and/or control group.
Incoming calls are forwarded to a predetermined Call Forwarding Number. The Call Forwarding Number can be across state lines or outside of Local Access and Transport Area (LATA) boundaries.
Call Forwarding Busy Line Expanded forwards calls on a busy line condition.
Call Forwarding Don't Answer Expanded forwards calls when the telephone is not answered after a predetermined Ringing Cycle.
The end-user must determine, for Call Forwarding Don't Answer Expanded features, the desired number of rings before the call should be forwarded, and the exact "forward to" telephone number.
Call Forwarding Busy Line/Don't Answer Expanded forwards calls to the same Call Forwarding Number on both a busy line condition and when the telephone is not answered after a predetermined Ringing Cycle. To forward calls to different Call Forwarding Numbers, separate features must be ordered.
Call Forwarding Busy Line/Don't Answer Expanded features are not end-user programmable.
The number of calls forwarded is equal to the number of lines at the terminating location, or the maximum allowed by the switch, whichever is less.
If all lines at the terminating location are busy, calling parties will receive the following responses:
- If calls are forwarded via Call Forwarding Busy Line, the caller will get a busy signal.
- If calls are forwarded via Call Forwarding Don't Answer, the caller will hear an unanswered ring, this may or may not be followed by a busy signal.
Availability
Call Forwarding Busy Line/Don't Answer Expanded is available in all 5ESS®, 5RSM (remote of 5ESS switch) DMS™-100 and Ericsson/AXE switch types.
In a DMS-100 switch type, Call Forwarding Busy Line/Don't Answer Expanded is not available except:
- With Customized Call Management Service (CCMS)/Centron 1™, the call forwarding to and from numbers must be in the same Common Block.
Multiple calls can forward to the Call Forwarding Number except in an Ericsson switch type.
Additional information can be found in the Pre-Ordering Overview.
Compatibility & Restrictions
| Feature/Service | Rules/Restrictions |
| Call Forwarding Variable | May be installed on the same line.
When activated, Call Forwarding Variable will override the Call Forwarding Busy Line/Don't Answer Expanded. In all switch types: Calls sent via Call Forwarding Busy Line Expanded to a number with Call Forwarding Variable will be forwarded. In 5ESS, 5RSM, DMS-100 switch types: Calls sent via Call Forwarding Don't Answer Expanded to a number with the Call Forwarding Variable activated will be forwarded. |
| Call Transfer | May be installed on the same line.
In 5ESS, 5RSM, DMS-100 switch types: End-users may forward to numbers outside the Centrex Common Block. In DMS-100 switch type: Only Ringing Cycle #3 is available. |
| Call Waiting with Call Forwarding Busy Line Expanded | May be installed on the same line. Call Waiting will override the Call Forwarding Busy Line Expanded unless Call Waiting Deactivation has been activated. A second incoming call to a line equipped with Call Forwarding Busy Line Expanded and Call Waiting will activate the Call Waiting feature. A third incoming call to a line equipped with Call Waiting and Call Forwarding Busy Line Expanded will not activate the Call Forwarding Busy Line Expanded feature except in DMS-100 and 5ESS switch types. All other switch types will give the third caller a busy signal. |
| Call Waiting with Call Forwarding Don't Answer Expanded | May be installed on the same line. Unanswered incoming calls will be forwarded. Unanswered Call Waiting calls are only forwarded under the following conditions:
|
| Centron®/Centrex | May be installed on the same line.
In 5ESS, 5RSM, DMS-100 switch types: End-users may forward to numbers outside the Centrex Common Block. In DMS-100 switch type: Only Ringing Cycle Option #3 is available. |
| Custom Ringing Service | In 5ESS, 5RSM, Ericsson switch types: All calls will forward on both the main telephone number
and the Custom Ringing Service telephone number.
In DMS-100 switch type: Call Forwarding Busy Line/Don't Answer Expanded may apply to both the main telephone number and Custom Ringing Service telephone number or only to the main telephone number. If it applies to only the main telephone number, calls to the Custom Ringing Service telephone number can be answered. |
| Intracall®/Home Intercom with Call Forwarding Busy Line Expanded | Is not compatible on the same line except in 5ESS/5RSM switch types. |
| Intracall/Home Intercom with Call Forwarding Don't Answer Expanded | May be installed on the same line.
Unanswered incoming calls will be forwarded. Unanswered intercom calls will not be forwarded. |
| Multi-Line Hunting with Call Forwarding Busy Line Expanded | Call Forwarding Busy Line Expanded is programmed as a Multi-Line Hunting group feature. When
all lines (TERs) of the Multi-Line Hunting group are busy, the call will be forwarded.
Call Forwarding Busy Line Expanded is not compatible with Circular Hunting. In 5ESS, 5RSM, Ericsson, DMS-100 switch types: Call Forwarding Busy Line Expanded can only be installed on the first line (TER) of a Multi-Line Hunting group. In Ericsson switch type: A call forwarded via Call Forwarding Busy Line Expanded to a Multi-Line Hunting arrangement will only hunt five times, regardless of the number of lines in the arrangement. |
| Multi-Line Hunting with Call Forwarding Don't Answer Expanded | In DMS-100 switch types: Call Forwarding Don't Answer Expanded should only be installed on
the first line (TER) of a Multi-Line Hunting group.
In 5ESS, 5RSM switch types: Call Forwarding Don't Answer Expanded can be installed on any line (TER) of a Multi-Line Hunting group. Call Forwarding Don't Answer Expanded applies only to the line (TER) to which the feature has been programmed. In Ericsson switch type: A call Forwarded via Call Forwarding Don't Answer to a Multi-Line Hunting arrangement will only hunt five times regardless of the number of lines in the Multi-Line Hunting arrangement. |
| Series Hunting with Call Forwarding Busy Line Expanded | In 5ESS, Ericsson, DMS-100 switch types: Call Forwarding Busy Line Expanded can only be installed
on the last line of a Series Hunting Group. Call Forwarding Busy Line Expanded is not compatible with Circle Hunt plus Series Hunting. In Ericsson switch type: A call forwarded via Call Forwarding Busy Line Expanded to a Series Hunting arrangement will only hunt five times regardless of the number of lines in the arrangement. |
| Series Hunting with Call Forwarding Don't Answer Expanded | In 5ESS, DMS-100 switch types: Call Forwarding Don't Answer Expanded can be installed on
any line of a Series Hunting group. |
Pricing
Rate Structure
Call Forwarding Busy Line/Don't Answer Expanded may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists. A nonrecurring charge applies to changes in existing options, e.g., changes in the Call Forwarding Number or Ringing Cycle.
Rates state specific Tariffs/Catalogs/Price Lists
Rates and/or discounts for this feature when ordered with Interconnection and Resale services are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Rates and/or discounts for this feature when ordered with Commercial Solutions products (e.g. CenturyLink Local Services Platform™ (CLSP™)) are available in the Rate Sheet of your Master Services Agreement (MSA).Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
Feature Activity Types (Action Codes)
The valid Feature Activity Types are:
- C = Change (old values)
- T = Change (new values)
- D = Disconnect
- N = Add
- V = Conversion as specified
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
NOTE: For LSR Conversion Activity (ACT V or Z), for Resale POTS, UNE-P POTS and CLSP Business and Residential you may use Feature Activity N or V to define the end state of the account after conversion.
Feature Codes (USOCs)
Call Forwarding Don't Answer Expanded is identified by the USOCs: FDJ and FDJHG.
Call Forwarding Busy Line Expanded is identified by the USOCs FBJ and FBJHG.
Call Forwarding Busy Line/Don't Answer Expanded is identified by the USOCs FVJ and FVJHG.
Feature Detail (FID and Data Requirements)
Call Forwarding Don't Answer Expanded is identified by using the USOC FDJ and the FIDs CFND (Call Forwarding Number - Don't Answer) and RCYC (Ringing Cycle).
- NOTE: With Series/Multi-Line Hunting in a DMS-100 switch type, use the appropriate Call Forwarding Don't Answer Expanded USOC followed by an 'HG' suffix; e.g., FDJHG.
Call Forwarding Busy Line Expanded is identified by using the USOC FBJ and the FID CFNB. (Call Forwarding Number - Busy Line)
- NOTE: With Series/Multi-Line Hunting in a DMS-100 switch type, use the appropriate Call Forwarding Busy Line Expanded USOC followed by an 'HG' suffix; e.g., FBJHG.
Call Forwarding Busy Line/Don't Answer Expanded is identified by using the USOC FVJ and the FIDs CFN (Call Forwarding Number and RCYC (Ringing Cycle).
- NOTE: With Series/Multi-Line Hunting in a DMS-100 switch type, use the appropriate Call Forwarding Busy Line/Don't Answer Expanded USOC followed by an 'HG' suffix; e.g., FVJHG.
Call Forwarding Number - CFND, CFNB, CFN
The Call Forwarding Number is the telephone number to which calls are to be forwarded when the line is either busy or not answered.
The data following the FIDs CFND, CFNB, CFN will appear as: NPA nnn-nnnn
Ringing Cycle - RCYC
The Ringing Cycle Option setting determines how long an unanswered line will ring before the call is forwarded. An option number is entered following the FID RCYC. The option number will appear as numerics, 1-9; e.g., RCYC 3.
The central office switch type determines which Ringing Cycle Options are available:
- In a 5ESS and Ericsson switch types, all Ringing Cycle Options are available.
- In a DMS-100 switch type: Ringing Cycle Option 1 is not available, Centron 1/Centron/Centrex end-users can only select Ringing Cycle Option 3, all lines in a hunting group must have the same Ringing Cycle Option.
- In a DMS-10 switch type, only Ringing Cycle Option 3 is available.
Ringing Cycle Option Settings
| Option # | # of Rings | # of Seconds |
| 1 | 1-2 | 6-12 |
| 2 | 2-3 | 12-18 |
| 3 | 3-4 | 18-24 |
| 4 | 4-5 | 24-30 |
| 5 | 5-6 | 30-36 |
| 6 | 6-7 | 36-42 |
| 7 | 7-8 | 42-48 |
| 8 | 8-9 | 48-54 |
| 9 | 9-10 | 54-60 |
If the data following the FIDs CFN, CFNB, CFND or RCYC changes, you must C and T the applicable USOC to change the FID data: e.g.,
C FDJ /CFND NPA nnn-nnnn/RCYC 3
T FDJ /CFND NPA nnn-nnnn/RCYC 4
NOTE: For LSR Change activity (ACT-C) for Resale POTS, UNE-P POTS, and CLSP Business and Residential only, when the USOC does not change, but the Feature Detail is changing, the Feature Activity C = Change (old values) is not required. You may opt to only provide Feature Activity T = Change (new values).
Include the FID MCFI (Multiple Number Call Forwarding Inhibit) with no data, following the Call Forwarding Busy Line/Don't Answer Expanded USOC, when Custom Ringing is on the line in a DMS-100 switch type if only calls to the main telephone number are to be forwarded; e.g., N FBJ /MCFI/CFNB NPA nnn-nnnn.
COLORADO ONLY:
Feature Detail requires the FID DEQ (Detariffed-Deregulated Service & Equipment) with data of D on an account with more than five lines and must follow the Call Forwarding Busy Line/Don't Answer Expanded USOC, e.g., N FBJ/TN NPA-nnn-nnnn/DEQ D/CFNB NPA nnn-nnnn.
This rule applies to all USOCs listed above under Feature Codes (USOCs)
Adding Call Forwarding Don't Answer Expanded
This feature is ordered by including:
- Feature Activity Type N and the appropriate USOC from the Feature Codes table
Feature Detail requires the FIDs CFND and RCYC behind the USOC FDJ/FDJHG; e.g., N FDJ /CFND NPA nnn-nnnn/RCYC 4.
Removing Call Forwarding Don't Answer Expanded
This feature is removed by including:
- Feature Activity Type D and the appropriate USOC
Adding Call Forwarding Busy Line Expanded
This feature is ordered by including:
- Feature Activity Type N and the appropriate USOC from the Feature Codes table
Feature Detail requires the FID CFNB behind the USOC FBJ/FBJHG; e.g., N FBJ /CFNB NPA nnn-nnnn.
Removing Call Forwarding Busy Line Expanded
This feature is removed by including:
- Feature Activity Type D and the appropriate USOC
Adding Call Forwarding Busy Line/Don't Answer Expanded
This feature is ordered by including:
- Feature Activity Type N and the appropriate USOC from the Feature Codes table
Feature Detail requires the FIDs CFN and RCYC behind the USOC FVJ/FVJHG; e.g., N FVJ /CFN NPA nnn-nnnn/RCYC 4.
Removing Call Forwarding Busy Line/Don't Answer Expanded
This feature is removed by including:
- Feature Activity Type D and the appropriate USOC
The Message Service System (MSS) Field Identifier (FID) is not required in 5ESS, 5RSM & 5ORM Central Office switch types, however, the MSS information is required on the message waiting USOCs.
When removing the Message Waiting indicator in the 5ESS, 5RSM & 5ORM Central Office switch types, you must also show the removal of the MSS FID data on any additional USOCs where it appears.
Last Update: March 17, 2015
Last Reviewed: October 23, 2023
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