The utilities menu in your modem settings GUI has tools that let you reboot, restore defaults (reset), upgrade firmware, and run various tests and diagnostics.
Note: Your modem settings may appear slightly different from the images below, but the steps will be the same.
1. Connect a device to your network over WiFi or using an Ethernet cable connected to your modem. This works best on a tablet or computer.
2. Open a web browser and type http://192.168.0.1 into the web address field.
3. Sign in to the modem settings (GUI) using your Admin Username and Admin Password, printed on the sticker.
You can find the Admin Username and Password printed on the sticker attached to the side, back or bottom of the modem.
CAUTION!Do not remove your modem sticker. It includes your default Admin Username and Admin Password, which cannot be retrieved if lost. Your modem could become unusable without them.
4. Select Utilities in the main menu.
5. Select a utilities option from the menu. Not all of the options listed here are available on all modems.
Click on the menu options below to see a screenshot or more details
The reboot utility powers down your modem and restarts it. Rebooting your modem can often fix internet connection problems, improve slow connections and resolve many wireless issues.
Restore defaults clears all settings and restores the factory defaults. You can selectively restore settings, including PPP username, administrator credentials, wireless settings and firewall settings, or restore the modem (all settings) to its factory default state.
Upgrade firmware checks the permanent software programmed into your modem and installs an update if you don't have the most up-to-date version. Firmware updates are important to add features or improve the performance of the modem.
Configuration save allows you to back up your modem's settings and then restore them later. You may want to do this before doing a modem reset to return to factory defaults, for instance.
The firewall log allows you to see if the firewall has taken any action to protect your connection. This feature comes in handy if an application is not working on your network and you want to know if the firewall is blocking the application (not a feature on all models).
The time zone utility allows you to view or change the current time zone for your modem. This is useful if you have a wireless schedule set up in the wireless settings.
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