Don't worry — you're not lost!

If you didn't expect to land here, you may have been trying to get to an older CenturyLink modem page. Get more info below about replacing retired equipment.

Retired CenturyLink modems

Internet technology changes quickly. Modems are phased out of use as they become obsolete, and are replaced by newer equipment with the latest WiFi and security standards. A retired modem may still connect to the internet, but it won't deliver the best connection. If you have a retired modem, you can contact customer service to get a replacement. The agent will discuss your options and help you select a modem that works best with your internet technology and speed.  

Modems with older WiFi technology

All the modems shown below have 2.4 GHz wireless technology only. They do not support 5 GHz WiFi, which was introduced in 2013. This makes these modems difficult to use with most current devices and platforms. It also means the wireless security features are outdated, which can put your whole network at risk. Time for an upgrade! Contact us to replace your modem with a newer model.

Zyxel C1000Z modem

The C1000Z modem requires a two-step firmware upgrade: 1) Stepping firmware; 2) Fully updated firmware

The Actiontec C1000A and Zyxel C1000Z gateway modems are tested and certified to run at these speeds* on the CenturyLink® High-Speed Internet network:

Technology Type Tested speed
ADSL up to 7 Mbps
ADSL2+ up to 20 Mbps
VDSL up to 40 Mbps

The Technicolor C1100T and Zyxel C1100Z gateway modems are tested and certified to run at these speeds* on the CenturyLink® High-Speed Internet network:

Technology Type Tested speed
ADSL up to 7 Mbps
ADSL2+ up to 20 Mbps
VDSL up to 100 Mbps
Fiber up to 940 Mbps

Actiontec C1900A modem

The Actiontec C1900A gateway modem is tested and certified to run at these speeds* on the CenturyLink® High-Speed Internet network:

Technology Type Tested speed
ADSL up to 7 Mbps
ADSL2+ up to 20 Mbps (40 Mbps pair bond)
VDSL up to 40 (100 Mbps pair bond)
Fiber up to 940 Mbps

The Actiontec C2000A and Technicolor C2000T gateway modems are tested and certified to run at these speeds* on the CenturyLink® High-Speed Internet network:

Technology Type Tested speed
ADSL up to 7 Mbps
ADSL2+ up to 20 Mbps (40 Mbps pair bond)
VDSL up to 40 (100 Mbps pair bond)
Fiber up to 940 Mbps

Zyxel FR1000Z modem

The Zyxel FR1000Z gateway modem is tested and certified to run at these speeds* on the CenturyLink® Fiber Internet network:

Technology Type Tested speed
Fiber up to 500 Mbps

Actiontec PK5000 modem

The Actiontec PK5000 gateway modem is tested and certified to run at these speeds* on the CenturyLink® High-Speed Internet network:

Technology Type Tested speed
ADSL up to 7 Mbps
ADSL2+ up to 20 Mbps

The Actiontec PK5001A and Zyxel PK5001Z gateway modems are tested and certified to run at these speeds* on the CenturyLink® High-Speed Internet network:

Technology Type Tested speed
ADSL up to 7 Mbps
ADSL2+ up to 20 Mbps

The Actiontec Q1000 and Zyxel Q1000Z gateway modems are tested and certified to run at these speeds* on the CenturyLink® High-Speed Internet network:

Technology Type Tested speed
ADSL up to 7 Mbps
ADSL2+ up to 20 Mbps
VDSL up to 40 Mbps

Westell 7500 modem

The Westell 7500 gateway modem is tested and certified to run at these speeds* on the CenturyLink® High-Speed Internet network:

Technology Type Tested speed
ADSL up to 6 Mbps
ADSL2+ up to 10 Mbps

*Customer speed experiences will vary, particularly when accessing the internet wirelessly from different devices. Maximum download/upload speeds given are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access over a wired or wireless connection; see centurylink.com/internetpolicy for more information.

Some customers can order a new modem online


Sign in to My CenturyLink, click on the Services tab in the top menu and look for a button to Upgrade Modem. If you don't see the button, you can call or chat and an agent will help you.

 

Sign in to get started

My CenturyLink Services page showing button to upgrade modem

Modems being phased out soon

The modems below will also be retired soon. If you have one of these, it's a good idea to upgrade.

Retired modems

These older CenturyLink modems are fully retired, which means CenturyLink no longer provides technical support. Contact us for a replacement if you have one of these! 

  • AC1200 
  • M1000
  • NBG-419N
  • P870HN 
  • Q100
  • Q2000 

Lists updated 10/2023

Modem Recycling

Send in your old CenturyLink modem and we'll recycle it at no cost!

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