If you need to return a modem to CenturyLink, it is important to follow the packing and shipping instructions below, to ensure your package is processed correctly and avoid any unreturned modem fees. You can also read answers to frequently asked questions about returns.
Select the button to start the return label process. On the UPS site, click "Continue as Guest" and then follow the instructions to get your return label.
See some special notes at the bottom of the page about canceling service, returning a faulty modem, or using a self-provided modem.
Important note: If you are canceling service and you lease your modem, or if you are ordering a replacement CenturyLink modem, you must return your current modem within 30 days to avoid equipment charges of up to $200.
After entering your name and address on the UPS CenturyLink returns site, you will have two options. Don't have a printer? Not a problem — use option #2.
Note: If you are returning more than four WiFi pods, please divide them into two shipments. You can request another label or QR code by submitting the UPS form a second time.
Next, follow these steps carefully to ensure your package arrives safely and is processed correctly, to avoid unreturned equipment charges.
Did you know that less than 20% of discarded electronics were recycled worldwide in 2019? We are doing our part to keep e-waste out of landfills, but we can't do it without you! Please follow the return instructions above and the link below to ship your old CenturyLink modem* back to us, and we will refurbish or recycle it — at no cost to you. Thank you for your partnership in this important initiative.
* Please check for a CenturyLink sticker or logo on the modem before returning, to ensure it is a CenturyLink modem. Note that if your modem is still under warranty or leased and you need a replacement, you need to contact our support team to order a new one before returning your current modem.
Top Tools
Was this information helpful?
Support topics