Service agreements

Retail Telecommunication Service Agreements (or Standard Terms and Conditions/End User Agreements)

The terms and conditions for personal/residential and business products and services can be found in our Tariffs, Catalogs, Price Lists, Schedules, Service Agreements, Guidebooks, Terms and Conditions (T&C) and associated documents. Links to the various documents and sites are outlined below.

If you receive a tariffed business or residential service, the Tariff governs the provision of your service. Tariffs for regulated products and services are filed with and approved by the appropriate jurisdictional Utilities Commission and serve as the contract between the CenturyLink affiliate(s) and you for Commission regulated services set out in the tariffs.

Catalogs, Price Lists, Schedules, Guidebooks and associated documents contain the terms and conditions for detariffed and most deregulated services. Detariffed services are subject to reduced regulation but remain under Commission oversight for, among other things, customer complaint resolution. Deregulated services are not under the jurisdiction of a Utilities Commission.

If you receive a detariffed or deregulated business service pursuant to a signed contract or other agreement with any CenturyLink affiliate(s) and it is currently in effect, then its terms will govern the provision of that service along with any applicable terms contained in associated documents.

If you receive a detariffed or deregulated business service not covered by a signed contract or other effective agreement (including expired contracts or term agreements that have not been renewed), the applicable non-tariff document governs the provision of your service.

If you receive a detariffed or deregulated residential service, the applicable non-tariff document governs the provision of your service, unless we provided you with a separate set of terms and conditions for the deregulated residential service.

As a user of any of the services or features in the applicable documents, you do not need to sign an agreement, but use of the service(s) constitutes acceptance of, and agreement to the terms and conditions in the document.

The CenturyLink affiliate(s) may change the terms and conditions of your detariffed and deregulated services by adding to or making changes to the applicable documents or separate contract/agreement and giving you reasonable notice of important changes, such as rate increases, instead of filing them with the Commission. The End User Agreements/Service Agreements and "Notice of Terms for Local Service" below contain important information regarding your rights and obligatins for detariffed and deregulated services, including dispute resolution, mandatory arbitration of disputes, and limitations of liability.

End user agreements / Service agreements

Alabama CenturyTel of Alabama, LLC Gulf Telephone Company Business Residence	Indiana United Telephone Company of Indiana, Inc. Business Residence
Iowa CenturyTel of Chester, Inc. CenturyTel of Postville, Inc. Embarq Missouri, Inc. Qwest Corporation Business Residence	Mississippi CenturyTel of North Mississippi Business Residence
Nevada Central Telephone Company Business Residence	New Jersey United Telephone Company of New Jersey, Inc. Business and Residence: Bona Fide Retail Request Program
Ohio CenturyTel of Ohio, Inc. United of Ohio (Business Only)	South Carolina United Telephone Company of the Carolinas LLC Business Feature Packages and Bundled Services Residence Feature Packages and Bundled Services
Tennessee United Telephone Company Southeast LLC Business Residence	Washington CenturyTel of Washington, Inc. United Telephone Company of the Northwest: Business Feature Packages and Bundled Services Residence Feature Packages and Bundled Services

Qwest Corporation d/b/a CenturyLink QC Notice of Terms for Local Service

Colorado Business Residence Enterprise	Idaho Business Residence Enterprise	Iowa Business Residence Enterprise
Nebraska Business Residence Enterprise	North Dakota Business Residence Enterprise	South Dakota Business Residence Enterprise
Utah Business Residence Enterprise	Washington Business Enterprise AFOR - Business AFOR - Residential IntraState LD - Business IntraState LD - Residential	Wyoming Business Residence Enterprise

Terms of service for certain de-tariffed, de-regulated or non-tariffed services which are not included on this site may be found at:

CenturyLink Communications, LLC (CLC) Long Distance Service Agreements:

Level 3 Communications, LLC (L3C) Service Schedules:

Global Crossing Telecommunications, Inc. (GCTI) Long Distance Service Agreement:

GCTI - Business

Other Applicable Documents:

Customized Service Arrangements

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Service agreements