Product Listing
CustomChoice® for Business Package V9.0
NOTE: CenturyLink CustomChoice® for Business Package is grandparented effective April 11, 2005. This package is not available as a new service throughout CenturyLink QC. Contact your CenturyLink Sales Executive for additional information.
Product Description
CustomChoice® for Business Package allows end-users to choose an unlimited line with features from a menu of Custom Calling, Custom Local Area Signaling Services (CLASS™) and other features for a flat monthly rate. CustomChoice for Business Package end-users are also eligible for discounted rates on other products where these products are available.
CenturyLink Utility Line provides an additional line. This line can only be added in conjunction with a contracted CustomChoice for Business Package. The CenturyLink Utility Line can only be provided on a one-to-one basis (maximum of one CenturyLink Utility Line with each CustomChoice for Business package). No additional services, such as features or listings, are allowed with this line.
Contracts do not have to be signed, but Termination Liability Assessment (TLA) may apply if a contracted package is removed prior to the expiration of the contract term.
Agreement Terms are as follows:
- If CenturyLink terminates the service(s) for cause, or if the customer terminates the service (s) in whole or in part without cause, the customer will pay termination charges calculated at 15% of the remaining value of the terminated service over the remaining term (including any services added after the date of the acknowledgement). The customer must pay all recurring and nonrecurring charges for the services being terminated through the date of termination.
- Additional services may be added to the customer's commitment, at the rate for services permitted hereunder, and the term with respect to those similar tariffs from CenturyLink at the same time as the termination of services which has a price equal to 115% of the then remaining amount of the services being terminated.
Additional information regarding contract service agreements is described in Resale General Tariffs, Regulations and Policies.
Availability
CustomChoice for Business Package is available in all states except ID-N.
CustomChoice for Business Package is allowed:
- Only on flat business basic exchange lines, including CenturyLink High-Speed Internet™ (USOCs - 1FA, 1FB, AFV, AFK, HFB)
- On a maximum of three lines per account.
NOTE: In a DMS-100 central office switch type, a limited number of features are allowed per line.
CustomChoice for Business Package is not allowed:
- On Foreign Exchange lines
- With other packages
Additional information can be found in the Pre-Ordering Overview.
Compatibility & Restrictions
For feature interactions, see the individual feature downloads listed under USOCs.
Pricing
Rate Structure
CustomChoice for Business Package has a recurring charge for the package, except in ID-S that bills the difference between the line rate and the package rate. There are no nonrecurring charges for the features included in the package. There may be a line nonrecurring charge. Recurring and nonrecurring charges are based on state specific Tariffs/Catalogs/Price Lists.
Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
Two-Line Packages
When adding, changing, removing or converting 2-Line CustomChoice for Business, you must provide the USOC PGO2N. PGO2N is used to identify the second line in a two-line package it is not used for billing or provisioning the line; it enables CenturyLink to correctly identify and bill the package elements on the account. The following ordering rules illustrate examples of when the USOC is required.
Feature Activity Types (Action Codes)
The valid Feature Activity Types are:
- D = Disconnect
- N = Add
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Feature Codes (USOCs)
NOTE: This package was designed for end-users to choose the features they need and will actually use.
The following USOCs are included in the CustomChoice for Business Package rate:
Product
| Product | USOC |
| CustomChoice for Business Package | PGOCL |
| CustomChoice Additional Line (IA only) | PGOCD |
Lines
| Line | USOC |
| Flat Business Line | 1FA, 1FB, AFK, AFV, HFB |
| Second Line USOC (required when two lines are present) | PGO2N |
| Flat/Measured Service (OR only) | UPP14 |
| CenturyLink Utility Line | AWL |
CLASS Features
| Feature | USOC |
| Anonymous Call Rejection | AYK |
| Caller ID (Name & Number) | NNK |
| Continuous Redial | NSS |
| Last Call Return | NSQ |
| Priority Call | NSK |
Custom Calling Features
| Feature | USOC |
| Call Forwarding Busy Line/ Don't Answer Expanded | FBJ, FBJHG, FDJ, FDJHG, FVJ, FVJHG |
| Call Forwarding Busy Line/ Don't Answer Intraoffice | EV2, EV2HG, EVB, EVBHG, EVD, EVDHG, EVF, EVFHG, EVK, EVKHG, EVO, EVOHG |
| Call Forwarding - Customer Programmable | ERB, ERD |
| Call Forwarding Variable | ESM, FOQ |
| Call Transfer | EO3 |
| Call Waiting | ESX |
| Call Waiting ID | NWT |
| Do Not Disturb* | D7T |
| Long Distance Alert | LWE |
| Remote Access Forwarding & Scheduled Forwarding* | AFD, ATF |
| Selective Call Forwarding | NCE |
| Speed Calling | E3D, E8C, ESF, ESL |
| Three Way Calling | ESC |
Other Features
| Feature | USOC |
| Custom Ringing Services | RGG++ |
| Message Waiting Indication - Business | M1W, MV5, MWW |
| Series Hunting | HSO, HTG |
*Remote Access Forwarding & Scheduled Forwarding and Do Not Disturb have been included in the package as free optional features.
Product Discounts with CustomChoice for Business Package
CustomChoice for Business Package end-users also receive discounts on other products and services outside of the package. The following features may be added upon end-user request with a reduced monthly rate. Feature nonrecurring charges may or may not apply.
| Product | USOC | nonrecurring Charge |
| Business Voice Messaging Service | MBB, MBBXA | No nonrecurring charge when added on same order as CustomChoice for Business Package. |
| Business Voice Messaging Service Choice | VVMAD, VVMAE, VVMAF, VVMAG | No nonrecurring charge. |
| CenturyLink Call Queuing | C7QPA | Has a nonrecurring charge. |
Feature Detail (FID and Data Requirements)
Adding CustomChoice for Business Package for new end-user
This package is ordered by including:
- Feature Activity Type N and USOC PGOCL
- Feature Activity Type N and Line USOC(s) (1FB, AFK, 1FA, AFV, HFB or UPP14)
- Feature Activity Type N and USOC PGO2N on the second line in the package
- Feature Activity Type N and applicable Feature USOCs;
e.g., NWT, LWE, NNK
- N 1FB
- N POGCL
- N NNK
- N NWT
- N LWE
On main line and additional line:
- N 1FB
- N PGOCL
- N EO3
- N ESC
- N LWE
- N AFH
- N PGOCL
- N PGO2N
- N NSQ
- N NSK
- N NCE
Adding CustomChoice for Business Package for existing end-user
This package is ordered by including:
- Feature Activity Type N and USOC PGOCL.
- Feature Activity Type N and applicable Feature USOCs;
e.g., ESM, NNK, ESX.
- N PGOCL
- N ESM
- N NNK
- N ESX
Removing CustomChoice for Business Package
This package is removed by including:
- Feature Activity Type D and USOC PGOCL.
- Feature Activity Type D and applicable Feature USOCs;
e.g., ESM, NNK, NSQ.
- D PGOCL
- D ESM
- D NNK
- D NSQ
Adding CustomChoice for Business Additional Line Package for new end-user (IA only)
This package is ordered by including:
- Feature Activity Type N and USOC PGOCD.
- Feature Activity Type N and Line USOC(s) (1FB, AFK, 1FA or AFV).
- Feature Activity Type N and USOC PGO2N on the second line in the package.
- Feature Activity Type N and applicable Feature USOCs;
e.g., NSS, ESC.
- N 1FB
- N AFK
- N PGOCD
- N PGO2N
- N NSS
- N ESC
Adding CustomChoice for Business Additional Line Package for existing end-user (IA only)
This package is ordered by including:
- Feature Activity Type N and USOC PGOCD.
- Feature Activity Type N and USOC PGO2N on the second line in the package.
- Feature Activity Type N and applicable Feature USOCs;
e.g., ESM, NNK, ESX.
- N PGOCD
- N PGO2N
- N ESM
- N NNK
- N ESX
Removing CustomChoice for Business Additional Line Package (IA only)
This package is removed by including:
- Feature Activity Type D and USOC PGOCD.
- Feature Activity Type D and USOC PGO2N on the second line in the package.
- Feature Activity Type D and applicable Feature USOCs;
e.g., ESM, NNK, ESX.
- D PGOCD
- D PGO2N
- D ESM
- D NNK
- D ESX
Last Update: August 14, 2023
Last Reviewed: October 17, 2023