Product Listing
CustomChoice-Complete™ Packages - V11.0
NOTE: CustomChoice-Complete™ Packages are grandparented effective May 5, 2003 and are not available as a new service. Contact your CenturyLink Sales Executive for additional information.
Product Description
CustomChoice-Complete™ Packages allow residence end-users to choose flat residence lines and features from a menu of Custom Calling and Custom Local Area Signaling Services (CLASS™) features for a monthly rate. There are two different packages available for your end-user; CustomChoice-Complete and CustomChoice-Complete with Voice Messaging Service.
Both packages allow residence end-users to choose one flat residence line and features. End-users are also eligible for discounted rates on optional products where these individual products are available.
Availability
CustomChoice-Complete packages are offered where CLASS features are available, except in ID-N. They are offered on flat residence lines, additional flat residence lines, including CenturyLink High-Speed Internet™ and cannot be included on the same line with other package offerings.
Additional information on can be found in the Pre-Ordering Overview.
Compatibility & Restrictions
For feature interactions, see the individual feature links listed below under Feature Codes (USOCs).
Pricing
Rate Structure
The CustomChoice-Complete packages have a recurring charge. In ID-S the charge for the line bills separately from the package of features. There may be a line nonrecurring charge for new installations. There are no nonrecurring charges assessed to add the CustomChoice-Complete package, to add or remove features on an existing CustomChoice-Complete package, or to convert from another package to the CustomChoice-Complete package. Recurring and nonrecurring charges are based on state specific Tariffs/Catalogs/Price Lists.
Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
Two-Line Packages
When changing, removing or converting 2-Line CustomChoice-Complete, you must provide the USOC PGO2N. PGO2N is not used for billing or provisioning the line; it enables CenturyLink to correctly identify and bill the package elements on the account. The following ordering rules illustrate examples of when the USOC is required.
Feature Activity Types (Action Codes)
The valid Feature Activity Types are:
- D = Disconnect
- N = Add
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Feature Codes (USOCs)
NOTE: This package was designed for end-users who want CenturyLink's most popular features in one package price.
The following USOCs are included in the CustomChoice-Complete package rate:
| Product | USOC |
| CustomChoice-Complete | PGOCX |
| CustomChoice-Complete with Voice Messaging Service | PGOC7 |
NOTE: Only one package USOC is allowed per line.
| Line | USOC |
| Flat Residential Line and/or Flat Additional Residential Line | 1FR, AFH, AFL, HFR, RUA |
| Second Line USOC (required when two lines are present) | PGO2N |
End-users may choose any or all of the features included in the package. The only restrictions are that the CustomChoice-Complete packages must include LineBacker™, which is an inside wire maintenance plan and that CustomChoice-Complete with Voice Messaging must include Voice Messaging.
In addition to the above features, CustomChoice-Complete end-users that LPIC to CenturyLink may also request the Super Savings Calling Plan (except SD).
Feature Detail (FID and Data Requirements)
Adding CustomChoice-Complete with Voice Messaging Service for new end-user
This package is ordered by including:
- Feature Activity Type N and USOC PGOC7.
- Feature Activity Type N and Line USOC (1FR, AFH, AFL, HFR or RUA).
- Feature Activity Type N and applicable Feature USOCs; e.g., ESX, LWE, OWM, VMJXA
- N 1FR
- N PGOC7
- N ESX
- N LWE
- N OWM
- N VMJXA
Adding CustomChoice-Complete with Voice Messaging Service for existing end-user
This package is ordered by including:
- Feature Activity Type N and USOC PGOC7.
- Feature Activity Type N and applicable Feature USOCs; e.g., ESX, LWE, OWM, VMJXA
- N PGOC7
- N ESX
- N LWE
- N OWM
- N VMJXA
Removing CustomChoice-Complete with Voice Messaging Service
This package is removed by including:
- Feature Activity Type D and USOC PGOC7.
- Feature Activity Type D and applicable Feature USOCs; e.g., ESX, LWE, OWM, VMJXA.
- D PGOC7
- D ESX
- D LWE
- D OWM
- D VMJXA
Adding CustomChoice-Complete for new end-user with two lines
This feature is ordered by including:
- Feature Activity Type N and USOC PGOCX
- Feature Activity Type N and USOC PGO2N on the second line in the package
- Feature Activity Type N and Line USOCs (1FR, AFH, AFL, HFR or RUA)
- Feature Activity Type N and applicable Feature USOCs; e.g., AYK, OWM, RV1, TW1
- N 1FR
- N PGOCX n
- N PGO2N
- N AYK
- N OWM
- N RV1
- N TW1
Adding CustomChoice-Complete for existing end-user
This feature is ordered by including:
- Feature Activity Type N and USOC PGOCX
- Feature Activity Type N and applicable Feature USOCs; e.g.,OWM, NNK,TW1
- N PGOCX
- N OWM
- N NNK
- N TW1
Removing CustomChoice-Complete
This feature is removed by including:
- Feature Activity Type D and USOC PGOCX
- Feature Activity Type D and applicable Feature USOCs; e.g., OWM, NNK, TW1
- D PGOCX
- D OWM
- D NNK
- D TW1
Last Update: August 14, 2023
Last Reviewed: October 11, 2023