Need to upgrade your old equipment or replace a faulty modem? We can help. The first step is to verify with tech support that your modem needs to be replaced.
From there, the question of who covers the cost will depend on the tech support review and whether you are leasing or purchased your modem.
If you're leasing your modem from us, we'll cover the replacement of any equipment that is determined to be faulty or too old for optimum performance.
How do you know if you're leasing your modem? You'll see a monthly charge on your bill, which may be called a "gateway" or "equipment" fee.
If your warranty has expired, then you will have the option to either purchase or lease a new modem and cover this cost yourself.
Some customers can order a new modem online
Sign in to My CenturyLink, click on the Services tab in the top menu and look for a button to Upgrade Modem. If you don't see the button, you can call or chat and an agent will help you.
Lease | $15/month | C4000 includes Secure WiFi * |
Purchase | $150 - $200 | Includes 12-month warranty for repair or replacement |
Rates subject to change. Taxes may apply.
* With some exceptions.
Or visit the Modems/Routers main page for more information about CenturyLink modems.
*Msg. and data rates apply. Msg. frequency varies. Text HELP for help. Log into account to update communication preferences or reply STOP to opt out. Automated Bot used to route requests. View Privacy Policy and Terms and Conditions.
Modem Recycling
Send in your old CenturyLink modem and we'll recycle it at no cost!
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