Training
Local CenturyLink™ 101 "Doing Business with CenturyLink"
Training
This introductory, web-based training is designed to teach the Local CLEC and Local Reseller how to do business with CenturyLink Wholesale. It provides a general overview of products and services, CenturyLink billing and support systems, processes for submitting service requests, reports, and web resource information.
Training Objectives
Upon completion of this training , you will be able to:
- Identify CenturyLink's customers
- List the states and regions in CenturyLink's Local territory
- Describe the process to become a CLEC or Reseller
- Familiarize yourself with CenturyLink Wholesale Local general business procedures.
- Explain the processes for submitting service requests
- Distinguish between the Local products and services offered by CenturyLink
- Identify CenturyLink Operational Support Systems (OSS)
- Differentiate between CenturyLink billing systems
- Describe CenturyLink Reports and Reporting tools
- State the role of the CenturyLink Account Management team
- Access web resources
Prerequisites
- Basic Telephony course and/or equivalent industry experience
- CenturyLink™'s EASE Web-based Training for the EASE GUI or working knowledge of CenturyLink™ EASE ordering system.
Self-Paced Training
Watch the EASE Training Video