Product Catalog (PCAT)
Intercept Services - V20.0
Product Description
This is a GRAND-FATHERED product
CenturyLink only offers Basic Intercept Service as described below:
- Basic Intercept Service:
- Machine Intercept Service is an automated message provided on a disconnected telephone number without a referral to another telephone number. A recording states that the number has been disconnected or is no longer in service.
- Veterans Benefit Act of 2010 - This Veterans Act Referral allows military service personnel who are deployed outside of their home phone service area to retain their phone numbers for up to three (3) years and three (3) months (1185 days). To order Basic Intercept Service when this condition exists, you must follow certain order entry requirements. The recording for this service will be the standard recording that states that the number has been disconnected or is no longer in service. The intent is to retain the telephone number for the deployed military service personnel, and would be managed in number assignments
Availability
Intercept Service is available, where facilities exist, throughout CenturyLink QC
| Intercept Service | Services Available |
| Basic Intercept Service |
|
Terms and Conditions
On ported numbers, Intercept Services is only available on a total disconnect of service.There are no refunds or adjustments for early removal of an intercept message.
Technical Publications
Technical Publications do not apply to Intercept Services.Pricing
Rates
Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Tariffs, Regulations and Policies
Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.
Implementation
Product Prerequisites
If you are a new CLEC and are ready to do business with CenturyLink, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller. If you are an existing CLEC wishing to amend your Interconnection Agreement or Customer Questionnaire, additional information is located in the Interconnection Agreement.
Service requests should be placed using EASE-LSR Extensible Markup Language (XML) or EASE-LSR Graphical User Interface (GUI).
General ordering activities are described in the Ordering Overview.
Basic Intercept Disconnect announcement is automatically applied on all disconnecting outgoing numbers requests regardless of service type.
- Local Service Request (LSR)
- Centrex Resale Services (CRS)
- Centrex Resale Service Split (CRSS)
- End User (EU)
- Loop Service (LS)
- Loop Service Number Portability (LSNP)
- Number Portability (NP)
- Port Services (PS)
- Resale Services (RS)
- Resale Service Split (RSS)
Field entry requirements are described in the LSOG.
Veteran's Act Referral Service
When requesting Veteran's Act Referral Service, the following fields must be populated on the Local Service Request (LSR):
- Enter a Y (Yes) in the MH (Manual Handle) field on the LSR form
- In the REMARKs field, enter "Military deployment - hold TN for (enter period of time necessary up to 1185 days, or 3 years and 3 months)"
Provisioning and Installation
General provisioning and installation activities are described in the Provisioning and Installation Overview.
Billing
There is no charge for the basic intercept disconnect announcement.
Training
View CenturyLink courses in the Training Catalog.
Contacts
For information on ordering contact your CenturyLink Service Manager.
CenturyLink contact information is located in Wholesale Customer Contacts.
If you have questions regarding Basic Intercept on a disconnected number, contact the CSIE Service Request Order Processing Section.
Frequently Asked Questions (FAQs)
NA
Last Update: March 14, 2024
Last Reviewed: March 14, 2024