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Archived System CR SCR102403-01 Detail

I have tried the following:

Leaving the AN as 712 but on the Loop Service With Number Port form putting 605-xxx-xxxx for the ported number and I get the error ‘605-xxx-xxxx not on end-user's account’

Changing the AN to 605 and leaving the number port as 605, getting the error: ‘No CSR record found for this request’

Leaving the AN as 712 and the number to port as 712 and marking for Manuel handling. The error message I get is: "LSNP Form:Service Details Section 1:NPT - Invalid Number Portability Type for NPA/NXX"

I have gone through the ISC, Help Desk and currently I am working with our Account Manager, Joshua Nielsen on this problem. Its been suggested that I try marking my orders for Manuel handling and that didn’t work. The only way I can do it is to submit my orders manually via fax. This is very time consuming and it can be 24 hrs before I know if the order was accepted or if I’ll have to resubmit. This change request appears to be the obvious route to take in fixing this problem.

Business benefits to fixing this would be the time it would save my company, not to mention other companies who also have problems submitting orders for border towns. It’s very inconvenient, inefficient and time consuming to manually submit orders.

I am requesting immediate action because FiberComm will be turning up more business and residential customers in North Sioux City and it would be very efficient to be able to do it via IMA.

Expected Deliverable:

ASAP

Status History

Project Meetings

- November 29, 2004 Email Sent to FiberComm: Rachel, This email is in regard to the FiberComm LD CMP CR of SCR102403-01 Border Town Orders. This CR was deployed in the IMA 16.0 Release on October 18, 2004. I am not aware of any issues as a result of the deployment and ask if this CR can be closed. There have been no issues brought forward as a result of the deployment and ask if FiberComm is ready to close the CR. Will you please advise me if the CR can be moved to Completed Status?

I have attached a copy of the CR.

Thank you, Peggy Esquibel-Reed Qwest CMP CRPM

- --Original Message-- From: Johnson, Bonnie J. [mailto:bjjohnson@eschelon.com] Sent: Monday, November 29, 2004 7:28 AM To: Bonnie Johnson; cmpcr@qwest.com Cc: Johnson, Bonnie J.; Prull, Stephanie A.; Isaacs, Kimberly D. Subject: Systems CR Consdiered for Closure

In the last CMP meeting, Eschelon committed to get back to Qwest on some CRs I wanted to check on.

#8 Automation on Call Forwarding Features. OK to close.

#13 Allow Sup = 1 when using the CIP fields. OK to close.

#15 Border Towns Orders: Eschelon has not had an opportunity to test. Stephanie will check with McLeod.

#18 Virtual CSR. OK to close.

Let me know if you have questions.

Bonnie J. Johnson Director Carrier Relations Eschelon Telecom, Inc.

- November 17, 2004 Systems CMP Meeting Discussion: John Gallegos/Qwest said that we will contact FiberComm LD to close offline.

-- October 20, 2004 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that this CR was deployed with the IMA 16.0 Release and will remain in CLEC Test for validation.

-- September 16, 2004 Systems CMP Meeting Discussion: Jill Martain/Qwest stated that this CR will deploy prior to the next monthly CMP Meeting.

Combined Overview and IMA EDI Disclosure Documentation Walkthrough for IMA EDI Release 16.0 August 19, 2004

Attendees List* Anne Robberson - Qwest Crystal Soderlund - Qwest Dave Schleicher - Qwest Dianne Friend - Time Warner Ella Diamond - MCI Ellen McArthur - Qwest Emily Bayard - Cox James McCluskey - Accenture Jen Arnold - TDSMetrocom John Hansen - Qwest Judy DeRosier - Qwest Kim Isaacs - Eschelon Kyle Kirves - Qwest Linda Miles - Qwest Lori Langston - Qwest Maria Aceno - AT&T Mark Coyne - Qwest Michael Lopez - Qwest Pat Bratetic - Qwest Phyllis Burt - AT&T Qiana Davis - Qwest Rachel Law - Fibercom Randy Owen - Qwest Shon Higer - Qwest Peggy Esquibel-Reed - Qwest Stephanie Prull - Eschelon Vicki Dryden - Qwest *List is incomplete.

1. Introductions Kyle Kirves began the meeting by taking attendance and announcing the meeting purpose. Kyle handed out agendas and copies of the candidate overview document that were distributed with the notification announcing the walkthrough (copies attached). Kyle explained that the walkthrough would cover the candidates, the candidate impacts to the associated documentation, and the IMA EDI Disclosure Documentation overview.

2. Reviews SCR102403-01 FiberComm Bordertown Orders Qiana Davis reviewed the information provided in the candidate overview document circulated with the meeting agenda and the meeting notification announcement. Kyle opened the floor to Questions. Stephanie Prull asked as to whether the candidate was intended to address all products for LNP and LNSP. CMP discussions would lead the customer to believe that the LNP LNSP was to be incorporated for all products. Qiana confirmed that it was specific to LNP to LNSP and that the scope was followed for the candidate. Conversation ensued as to whether there was an adjustment to CR for all products. Qwest stated that the customers should be able to submit preorder and order specific transactions for the other products already, though they may receive normal error messages. The CLECs did not seem to think that this was the case. Chuck Anderson stated that the issue had been resolved for all products as of IMA EDI 14.0. Chuck will follow-up. Kyle asked about updates to the PCAT. Vicki Dryden and Michael Johnson stated that the PCATs will be updated to include the new border towns. Kyle asked about updates to the GUI documentation. Dave Schleicher stated that the Release Notes will have corresponding updates around the usage of the new borders towns. Kyle moved discussion to the next candidate.

3. IMA EDI Disclosure Documentation Review Kyle conducted the review of the IMA EDI Disclosure Documentation. The commentary and questions around this segment are captured in a separate document with the Qwest responses to CLEC comments submitted through the CMP site for the convenience of having it in one spot. Please refer to Systems Notification number SYST.09.03.04.F.02009.IMAEDI16.0FinalTech Specs for details on the location of that document.

July 22, 2004 Systems CMP Meeting Discussion: Jill Martain/Qwest stated that the 16.0 Commitment List is included, in Attachment M of the July Systems CMP Distribution Package. There were no comments or questions.

February 19, 2004 Systems CMP Meeting Discussion Excerpt (Attachments H & J): Judy Schultz/Qwest stated that she wanted to provide an update to the funding approval process that was discussed in the January CMP Systems Meeting. Judy referred everyone to Attachment J in the Distribution Package. She stated that all CRs are being re-evaluated and must be approved. Judy said that CRs could not be scheduled without approval. Judy stated that the CRs with an impact to the IMA interface would follow the existing prioritization process. Judy noted that the funding for IMA 15.0 and IMA 16.0 has been approved, as well as funding to begin work on IMA 17.0.

January Systems CMP Meeting Discussion: Liz Balvin/MCI asked if the CRs was a duplicate to SCR071603-02 and asked if they would resolve her trouble ticket. Liz asked about Trouble Ticket 55246. John Gallegos/Qwest stated that the CRs are not duplicates, they are different and do support each other. John stated that MCI’s trouble ticket is still open. Liz Balvin/MCI stated that MCI view’s these as compliance issues. Judy Schultz/Qwest stated that she would relay her concern. Rachel Law/FiberComm LD stated that this CR is a very high priority for FiberComm. Donna Osborne-Miller/AT&T stated that this was high for AT&T Business. Liz Balvin/MCI asked if this CR would accommodate all border towns. Connie Winston/Qwest responded yes. Liz Balvin/MCI stated that this CR is a high priority for MCI. Donna Osborne-Miller/AT&T asked if the products could be expanded to all products. Connie Winston/Qwest stated that Qwest would look at what the LOE, for all products, would be. Connie stated that if there is an impact to the LOE, the products specified on the CR would not change. Connie stated that if there is no impact to the LOE, the products would be expanded to incorporate all products. The CLEC Community agreed. Rachel Law/FiberComm stated that she agreed as well.

-- December 17, 2003 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that both the IMA change and the billing change are needed and noted that there are impacts to both. The Action Item is Closed.

-- November 20, 2003 Systems CMP Meeting Discussion: Rachel Law/FiberComm presented the CR. Rachel Law/FiberComm stated that she needs to mark the LSR for manual handling, then the LSR gets repeated errors. Liz Balvin/MCI asked if FiberComm has opened a trouble ticket. Rachel Law/FiberComm stated that a trouble ticket was opened about 6-months ago and was advised at that time, to mark for manual handling. Rachel stated that does not work. Connie Winston/Qwest stated that Qwest would look into this issue and stated that if the billing enhancement is made, for SCR071603-02 (Bordertown Change to Billing Files), this would flow through to IMA. Connie stated that she would check into this CR in conjunction with SCR071603-02 submitted by McLeod. Liz Balvin/MCI stated that FiberComm must be hitting a BPL edit. Stephanie Prull/Eschelon stated that it could be hitting on the area code and CALA. Connie Winston/Qwest stated that it would be a very specific error message and would check into that. There were no additional comments or questions. This CR is now in Presented Status.

Clarification Meeting - November 3, 2003 ATTENDEES: Rachel Law/FiberComm, Peggy Esquibel-Reed/Qwest, Shonna Pasionek/Qwest, Mark Heline/Qwest, Ellen McArthur/Qwest, Jim Recker/Qwest, Jill Anderson/Qwest, Don Kerschner/Qwest CR DESCRIPTION: Peggy Esquibel-Reed/Qwest stated that the CR Description is: FiberComm is unable to submit orders for LNP with Number Port and LNP only, via IMA for border towns, specifically North Sioux City, South Dakota. The first problem is that when a CSR is pulled I must use the NPA of 712 even though its actually 605. When an order is submitted it errors out because the AN shows 712 but the number I wish to port is 605. I have tried the following: Leaving the AN as 712 but on the Loop Service With Number Port form putting 605-xxx-xxxx for the ported number and I get the error ‘605-xxx-xxxx not on end-user's account’ Changing the AN to 605 and leaving the number port as 605, getting the error: ‘No CSR record found for this request’ Leaving the AN as 712 and the number to port as 712 and marking for Manuel handling. The error message I get is: "LSNP Form:Service Details Section 1:NPT - Invalid Number Portability Type for NPA/NXX" I have gone through the ISC, Help Desk and currently I am working with our Account Manager, Joshua Nielsen on this problem. Its been suggested that I try marking my orders for Manuel handling and that didn’t work. The only way I can do it is to submit my orders manually via fax. This is very time consuming and it can be 24 hrs before I know if the order was accepted or if I’ll have to resubmit. This change request appears to be the obvious route to take in fixing this problem. Business benefits to fixing this would be the time it would save my company, not to mention other companies who also have problems submitting orders for border towns. It’s very inconvenient, inefficient and time consuming to manually submit orders. I am requesting immediate action because FiberComm will be turning up more business and residential customers in North Sioux City and it would be very efficient to be able to do it via IMA. Expected Deliverable ASAP. IMPACTED PRODUCT(s): Peggy EsquibelReed/Qwest asked to confirm that the Cr is for LNP. Rachel Law/FiberComm stated that it is for LNP and LNP with Loop. IMPACTED INTERFACE: Peggy Esquibel-Reed/Qwest stated that this CR impacts IMA, EDI and GUI. DISCUSSION: Peggy Esquibel-Reed/Qwest asked Rachel Law/FiberComm if she had additional information that she would like to add. Rachel Law/FiberComm responded no. Peggy Esquibel-Reed/Qwest opened the call to questions. Shonna Pasionek/Qwest asked if Sioux City was the only area with this difficulty. Rachel Law/FiberComm stated that it is the only area that FiberComm is in and noted that other CLECs may have diffuculty in other area's. Ellen McArthur/Qwest asked if the End User resides in South Dakota or Iowa. Rachel Law/FiberComm stated that the End User resides in South Dakota. There were no additional questions or comments. The call was concluded. ACTION PLAN: Peggy Esquibel-Reed/Qwest stated that this CR is due for presentation at the November 20th Systems CMP Meeting.

CenturyLink Response

Qwest has reviewed the information submitted as part of Change Request SCR102403-01. Based upon the scope of this CR as agreed to in the Clarification Meeting (held November 3, 2003) Qwest is able to provide an estimated Level of Effort (LOE) of 675 to 745 hours for this IMA Change Request with no SATE impacts.

At the November Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest’s further evaluation of this Change Request.

This Change Request is eligible for the IMA 16.0 Prioritization.

Sincerely, Qwest