Open Product/Process CR PC010702-1 Detail |
| Title: For Qwest to develop appropriate blocking for Directory Assistance and National Directory Assistance for Resellers | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| PC010702-1 |
Completed 2/20/2002 |
Ordering, Billing & Other | Resale: Toll restriction, possible new USOC | |||
| Originator: Harsila, Roy |
| Originator Company Name: Comm South Companies, Inc. |
| Owner: Van Dusen, Janean |
| Director: |
| CR PM: |
Description Of Change |
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At this time, Comm South Companies, Inc. uses the appropriate toll restriction USOC for our blocking; however, the toll restriction does not block any types of Directory Assistance calling. Qwest provides to their customer's the product of Dial Lock, which is USOC: OC4, that blocks Directory Assistance. Qwest has stated that this product was not developed to be used by Resellers. Other RBOC's include this type of blocking in the toll restriction option. I would like to see Qwest add the Directory Assistance blocking feature in the toll restriction. At this time, Comm South Companies, Inc. is being billed thousands of dollars for Directory Assistance and then we have to bill our end users, if Qwest would add this Directory Assistance blocking functionality in their toll restriction product it would help reduce these charges.
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| Date | Action | Description |
| 1/7/2002 | CR Submitted by Comm South Companies, Inc. | |
| 1/7/2002 | CR acknowledged by P&P CMP Manager | |
| 1/9/2002 | Comm South contacted to coordinate clarification call. Call scheduled for 1/15/02 | |
| 1/15/2002 | Clarification call held. | |
| 1/15/2002 | Draft meeting minutes from clarification call issued to Comm South Companies | |
| 1/25/2002 | Draft response dated 01/24/02 posted to CMP database and issued to Comm South Companies. Status changed to "Presented" | |
| 2/19/2002 | E-mail from Comm South asking follow-up questions | |
| 2/20/2002 | February CMP meeting: Qwest response dated 01/24/02 presented to CLECs. Comm South agreed their request had been answered. CR status changed to "Completed". Meeting discussions will be set forth in the Product/Process Draft Meeting Minutes contained in the P/P CMP Meeting Distribution Package 03/20/02 | |
| 2/22/2002 | Formal response dated 01/24/02 issued to CLECs - Document Number: CMPR.02.22.02.F.01229.CR_Responses | |
| 3/20/2002 | CR Open/Closed status changed to closed and inactive and checked for Archive 2002 |
Project Meetings |
| 02/19/02 E-mail from Comm South asking follow-up questions Subject: CR Form PC010702-1 Date: Tue, 19 Feb 2002 12:52:25 -0600 From: Roy Harsila -- 01/15/02 Alignment/Clarification Meeting 10:00 a.m. (MST) / Tuesday 15th January 2002 Attendees: Roy Harsila / Comm South Companies Todd Mead / Qwest Janean Van Dusen / Qwest Jolene Wees / Qwest Review Requested (Description of) Change: Roy introduced the CR. Janean asked whether the Directory blocking was for local or long distance? Roy responded for both local and National. Jolene asked whether retail have this product? Need someone from retail on the call. Jolene recommended Sandy Foster. Area Impacted: Ordering, Billing & Other Products Impacted: Resale: Toll restriction, possible new USOC Confirm Right Personnel Involved: Janean is the owner for this CR. She will need to coordinate with people in retail to assist with response. Identify/Confirm CLEC’s Expectation: For Qwest to add the Directory Assistance blocking functionality in the toll restriction product or develop a USOC that can be used by Reseller's to block all types of Directory Assistance. Establish Action Plan: This CR can be walked on this month. However, the General Clarification will take place during the February CMP Meeting (02/20/02). Qwest response will be presented in the March CMP Meeting (03/20/02)
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CenturyLink Response |
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FORMAL RESPONSE January 24, 2002 Roy Harsila Carrier Relations Manager Comm South Companies, Inc. CC: Bill Campbell This letter is in response to your CLEC Change Request Form, number PC010702-1 – For Qwest to develop appropriate blocking for Directory Assistance and National Directory Assistance for Resellers. REQUEST: At this time, Comm South Companies, Inc. uses the appropriate toll restriction USOC for our blocking; however, the toll restriction does not block any types of Directory Assistance calling. Qwest provides to their customer's the product of Dial Lock, which is USOC: OC4 that blocks Directory Assistance. Qwest has stated that this product was not developed to be used by Resellers. Other RBOC's include this type of blocking in the toll restriction option. I would like to see Qwest add the Directory Assistance blocking feature in the toll restriction. At this time, Comm South Companies, Inc. is being billed thousands of dollars for Directory Assistance and then we have to bill our end users, if Qwest would add this Directory Assistance blocking functionality in their toll restriction product it would help reduce these charges. RESPONSE: Qwest understand the problem Comm South is facing with unapproved charges being made against its network. Qwest has a product called CustomNET that will provide the National and International Directory Blocking product for Comm South. Details about this product can be found at: http://www.qwest.com/wholesale/clecs/features/customnet.html#prod If you have any questions or would like to purchase this product, please contact your Service Manager. Sincerely, Janean Van Dusen Product Manager
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Information Current as of 1/11/2021