Wholesale: Products & Services

Selective Call Waiting - 7.0

Product Description

Selective Call Waiting is an Advanced Intelligent Network (AIN) feature which allows you to establish and modify a privileged caller list of up to 25 telephone numbers that will trigger the call waiting tone when the line is in use. Selective Call Waiting limits the calls that can interrupt a call in progress. Calls from telephone numbers not on the list or from unidentified callers will either hear a busy tone or be routed to voicemail.

Selective Call Waiting works on touchtone telephones and provides voice instructions in the form of menus and prompts. If you have a Caller ID unit and the number is included on the privileged caller list it will display on your compatible Caller ID unit.

Only one type of Call Waiting can be provided on a line, therefore if you already have a Call Waiting feature, you will need to remove it from the line before ordering Selective Call Waiting with the exception of Talking Call Waiting.

* NOTE: Effective May 12, 2008, Talking Call Waiting is grandparented and is not available to order as a new feature.

Custom Ringing Service can be used in conjunction with Selective Call Waiting. If you add a Custom Ringing Number to the privileged caller list and the line is busy, you will hear the unique ring pattern assigned to that Custom Ringing Number.

To access the menu of options for Selective Call Waiting dial *78 or dial 888-NPA-8052 from the line that has Selective Call Waiting service.. NPA is the area code of the number with Selective Call Waiting. In Minnesota, Arizona, Oregon, and Iowa use the area codes identified below to call the Update Center:

• In Arizona for NPA 928, use NPA 520; e.g., 1-888-520-8052.
• In Iowa for NPA 641, use NPA 515; e.g., 1-888-515-8052.
• In Minnesota for NPAs 952 or 763, use NPA 612; e.g. 1-888-612-8052.
• In Oregon for NPA 458, use NPA 541; e.g., 1-888-541-8052.
• In Oregon for NPA 971, use NPA 503; e.g., 1-888-503-8052.

If Selective Call Waiting is ON you will hear the prompt "Main menu ON". If Selective Call Waiting is OFF you will hear the prompt "Main menu OFF".

The next prompt will ask you to select one of the following options:

1. Turn Selective Call Waiting OFF or ON:
   If Selective Call Waiting is ON, and the line is in use the telephone number is included on the Selective Call Waiting list, you will hear the call waiting tone, all other callers will hear a busy signal or go to voicemail. If Selective Call Waiting is OFF all calls will be sent to your telephone number.
2. Edit the Privileged Caller List:
   If you choose to edit the list you will be asked to add, remove or hear the entries on the privileged caller list. When adding telephone numbers to the list the number of digits will be validated to see if there are 3, 6 or 10 digits in the number entered. If so, the number will be accepted. If not, an error message will be played. If you entered a number incorrectly you can press * to erase the entry and then you will be asked to re-enter the number. If the number is already on the list a message will play to inform you that this number already exists. To remove a number from the list enter the 3, 6, or 10-digit number and press #. A message will play to let you know if the number could not be found, or to confirm the number has been removed.
3. Hear the Selective Call Waiting telephone number list and return to the Update Center:
   The numbers will be played in the order they were entered. If you remove a number from the list, the next new number entered will occupy the first available empty slot on the list.

For HELP and Custom Ringing Number information press zero (0) on the menu.

Compatibility & Restrictions

Feature/Service	Rules/Restrictions
Call Waiting	Not Compatible Remove before adding Selective Call Waiting.
Call Waiting ID	Not Compatible Remove before adding Selective Call Waiting.
Custom Ringing Service	Compatible

Availability

General pre-ordering activities are described in the Pre-Ordering Overview.

Selective Call Waiting is available in select DMS-100 and 5ESS AIN compatible Central Office (CO) switch types.

Pricing

Rate Structure

Selective Call Waiting may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.

Rates

Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.

Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Ordering

Ordering Rules

General ordering activities are described in the Ordering Overview.

Selective Call Waiting is ordered using USOC S7Y. Before ordering Selective Call Waiting, remove Call Waiting and Call Waiting ID from the line if it currently exists.

Feature Activity Types (Action Codes)

The valid Feature Activity Types are:

• D = Disconnect
• N = Add

NOTE: When changing from one feature to another, use N and D Feature Activity Types.

Feature Codes (USOCs)

Adding Selective Call Waiting

This feature is ordered by including:

• Feature Activity Type N and S7Y.

Removing Selective Call Waiting

This feature is removed by including:

• Feature Activity Type D and S7Y.

Last Update: March 26, 2015

p>Last Reviewed: October 13, 2023