Product Listing
Selective Call Forwarding - V8.0
Product Description
Selective Call Forwarding allows end-users to forward only those calls from telephone numbers on their Selective Call Forwarding list.
When the Selective Call Forwarding feature has been activated, only incoming calls that appear on the Selective Call Forwarding List will be forwarded to the remote location.
Selective Call Forwarding end-users can forward to most local or long distance telephone numbers.
Outgoing calls can be made while Selective Call Forwarding is in effect.
Forwarding provided to lines originating in 5ESS® or DMS™-100 Advanced Intelligent Network (AIN) capable central offices may be provided using either:
- AIN technology
- Custom Local Area Signaling (CLASS ) (Switch-based) technology
Selective Call Forwarding service installed prior to 11-19-07 will use CLASS technology unless or until CenturyLink™ receives a Local Service Request (LSR) from you to change Selective Call Forwarding to AIN technology (see ordering section below). Once Call Rejection is migrated from Class technology to AIN technology, it can not be migrated back to CLASS technology. Selective Call Forwarding installed on or after 11-19-07 will be provided using AIN technology in AIN capable Central Offices.
For additional information contact your CenturyLink Service Manager.
Feature Information and Activation:
AIN Selective Call Forwarding:
Forwarding allowed to:
Most local or long distance numbers including wireless numbers within the contiguous United States including Alaska and Hawaii.
The Forward To number cannot include the following three digit numbers or area codes:
-
211.311.411, 500, 511, 611, 700, 711,800, 811, 822, 833, 844, 855, 866, 877, 880, 881, 882, 883, 884,
885, 886, 887, 888 and 889, 900, 911 and 950.
To activate Selective Call Forwarding: The end user must call the AIN CenturyLink Update Center at 1-888-NPA (subscribers area code)-8052 or dial *78 from the subscribers Touchtone phone. NPA is the area code of the number with Selective Call Forwarding. In Minnesota, Arizona, Oregon, and Iowa use the area codes identified below to call the CenturyLink Update Center:
- In Arizona for NPA 928, use NPA 520; e.g., 1-888-520-8052.
- In Iowa for NPA 641, use NPA 515; e.g., 1-888-515-8052.
- In Minnesota for NPAs 952 or 763, use NPA 612; e.g. 1-888-612-8052.
- In Oregon for NPA 458, use NPA 541; e.g., 1-888-541-8052.
- In Oregon for NPA 971, use NPA 503; e.g., 1-888-503-8052.
The CenturyLink Update Center can be accessed remotely. A four (4) digit Security Code is required to activate, change, or cancel Selective Call Forwarding. The initial default security code is 1 2 3 4.
NOTE: When establishing the four digit security code the CenturyLink Update Center must be contacted from the home or business telephone number that the feature is linked to.
- If a new security code is not set up within 30 days of service establishment, the end-user will be required to contact the AIN CenturyLink Update Center to reset their password.
- There is a limitation of four (4) changes to the Forward To number within an hour. The system will reset itself 60 minutes after the first Forward To number change was made. Contact your CenturyLink Service Manager for additional information.
- The Selective Call Forwarding List can contain up to 25 numbers.
- Wireless numbers can be added to the Selective Call Forwarding List to be forwarded.
- The Selective Call Forwarding List can contain 3-digit (NPA), 6-digit (NPANXX) or 10-digit telephone numbers.
- If 3-digit or 6-digit entries are added, all calls from either the NPA or NPAXX will be forwarded.
AIN Selective Call Forwarding does not provide a reminder ring when calls are being forwarded.
CLASS Selective Call Forwarding:
Forwarding allowed to:
-
Up to 15 10-digit telephone numbers are allowed on the Selective Call Forwarding List
Forwarding not allowed to:
-
Wireless numbers
CLASS Selective Call Forwarding provides one short reminder ring when calls are being forwarded.
When an incoming call is received from a telephone number that appears on the Selective Call Forwarding List, end-users will receive a distinctive ring (short, long, short).
The following activation and deactivation code information is applicable for POTS and Centrex 21 products. Centrex Plus, Centrex Prime® and Centron® products code information can be obtained from your CenturyLink Sales Executive for new accounts or CenturyLink Service Manager for existing accounts.
To access the Selective Call Forwarding Menu:
- Dial *63 or 1163 from a rotary telephone, remote access is not available.
- Select the appropriate Selective Call Forwarding Option. See table below.
| Establish or Add a Number to Selective Call Forwarding List | # or 12 on a rotary telephone |
| Remove an Entry from the Selective Call Forwarding List | * or 11 on a rotary telephone |
| Review the telephone numbers on the Selective Call Forwarding List | 1 |
| Repeat Instructions | 0 |
The following recorded instructions will be heard when using Selective Call Forwarding:
- NOTE: Instructions may vary slightly depending on switch type.
Turn On and Make Changes
To turn on and make changes dial *63 or 1263 on a Rotary telephone
- "Please dial the number to which you want the calls forwarded"
- "Please dial now" (beep) {nnn-nnnn}
When Established
- "Your calls will be forwarded to {nnn-nnnn}"
- "If forwarding number is correct, press 1"
- "If forwarding number is not correct, press 0"
- "Please dial the number you want forwarded to" {nnn-nnnn}
- "Your selective call forwarding service is now on. There are xx entries on your list. You may dial
during the announcement for faster service. You may dial now or wait for instructions"
(beep)
Main Menu begins
(One beep for Main Menu Items - three stutter tones for adding or deleting telephone numbers)
- "To add an entry, press # or 12 on a rotary phone."
- "Dial number to be added, then press # or 12 on a rotary phone."
- "The number you added is (nnn-nnnn)" (beep)
- "Please continue or dial 0 for help" (beep)
- "To remove an entry, press * or 11 on a rotary phone."
- "Dial number to be removed, then press * or 11 on a rotary phone."
- "The number you removed is (nnn-nnnn)" (beep)
- "Please continue or dial 0 for help" (beep)
- "To hear the entries on your list, dial 1"
- "There are xx entries on your list"
- "The first entry on your list is..." (beep)...next...(beep)
- "This is the end of your list"
- "To save your list, hang up"
- "To hear these instructions repeated, dial 0"
- To exit anytime and save: Hang Up.
Turn Off
To turn off, dial *83 or 1183 on a rotary telephone.
The initial announcement is one of the following:
- "Selective Call Forwarding is now off. There are xx entries on your list. You may dial now or wait for instructions: (beep)
- "We're sorry, there are no entries on your list. For help in turning on this service, hang up and consult manual" (disconnects)
- "To remove all entries, dial 08"
- "There are no entries on your list" (disconnects)
- "To remove private entries, dial 09"
- "There are no more private entries on your list" (disconnects)
- "To save your list, hang up. Please dial now or hang up" (beep
Availability
Selective Call Forwarding is available with one party service:
- CLASS: DMS -100, DMS -10 and Ericsson /AXE central office (CO) switch types where Caller ID/ Custom Local Area Signaling Services (CLASS ) products are available.
- AIN: DMS-100 and 5ESS
Selective Call Forwarding is not available:
- In Centrex 21, Centrex Plus and Centrex Prime systems in DMS-10 central offices or DMS-100 Centrex 21, Centrex Plus and Centrex Prime systems with Meridian Business Sets (P/Phones) and activation/deactivation codes have not been pre-built for this feature.
Selective Call Forwarding cannot program:
- Direct Inward Dialing (DID®) numbers
- Outgoing-only lines or trunks
- Telephone numbers that are "Out of Area"
Additional information can be found in the Pre-Ordering Overview.
Compatibility & Restrictions
| Feature/Service | Rules/Restrictions |
| Call Forwarding Busy Line/Don't Answer | Is compatible on the same line.
With both features activated:
|
| Call Forwarding Variable | Is compatible on the same line.
Both features can be activated at the same time. With both features activated:
|
| Caller ID | Is compatible on the same line.
If the incoming call is forwarded via Selective Call Forwarding, the calling party's telephone number will not display. |
Multi-Line Hunting |
Is compatible only with the first line/TER of a Multi-Line Hunting group. When Selective Call Forwarding has been activated:
|
| Series Hunting | Is compatible with any line of a Series Hunting arrangement.
When Selective Call Forwarding has been activated:
|
Pricing
Rate Structure
Selective Call Forwarding may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
When provided with compatible commercial local exchange services, e.g. CenturyLink Local Services Platform™ (CLSP™), Selective Call Forwarding will be billed at the Switch Feature rate, if any, in your Commercial Agreement. When CenturyLink billing systems are able to differentiate between Selective Call Forwarding provisioned using CLASS or AIN technology, CenturyLink will implement billing for Selective Call Forwarding provisioned using AIN technology at the AIN feature rate provided in your Commercial Agreement. Notification of this change, as well as an update to this Product Catalog (PCAT) will be provided via the standard notification process.
Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
Feature Activity Types (Action Codes)
The valid Feature Activity Types are:
- D = Disconnect
- N = Add
- T = Change
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Feature Codes (USOCs)
Selective Call Forwarding is identified by the following USOCs:
| Product | AIN Selective Call Forwarding | CLASS Selective Call Forwarding |
| CCMS | NA | MVPAR, MVPSF, MVPAC, MVPDW |
| Centrex 21 | NA | NCE |
| Centrex Plus | NA | NCE |
| Centrex Prime | NA | NCE |
| Centron | NA | NCE |
| DSS | NA | NCE |
| PBX | NA | NCE |
| POTS | NCE/AINP | NCE |
| UBS | NA | NCE |
NOTE: AINP = AIN provisioned and always indicates AIN provisioned technology.
Feature Detail (FID and Data Requirements)
Adding Selective Call Forwarding
This feature is ordered by including:
- Feature Activity Type N and the appropriate USOC from the Feature Codes table
Changing Selective Call Forwarding from CLASS technology to AIN technology
- Feature Activity type C & T
- USOC + AINP
Removing Selective Call Forwarding
This feature is removed by including:
- Feature Activity Type D and the appropriate USOC
Frequently Asked Questions (FAQs)
1. Is the CenturyLink Update Center an automated system?
Yes, The CenturyLink Update Center telephone number is automated.
2. Is there any CenturyLink branding when calling the CenturyLink Update Center?
Yes, when calling the CenturyLink Update Center you will receive the following automated response "Welcome to the CenturyLink Update Center".
Last Update: August 8, 2011
Last Reviewed: October 13, 2023