Product Listing
Call Waiting - V11.0
Product Description
Call Waiting allows an end-user to receive a second call while they are already on the line.
- A brief tone alerts the end-user that another call is waiting to be answered.
- A reminder tone will sound 10 seconds after the first tone.
To answer a Call Waiting call, do one of the following:
- Depress the switch hook to place first call on hold and to connect with the Call Waiting caller.
- End first call and hang up. The telephone will ring and the Call Waiting calling party will be on the line.
To alternate between two calls:
- Depress the switch hook to alternate between calling parties.
The following activation and deactivation code information is applicable for POTS and Centrex 21 products. Centrex Plus, Centrex Prime®, Centron®, Centron 1™, CCMS, and Centraflex products code information can be obtained from your account team. For Centrex 21 follow the instructions below using # instead of * on a touchtone telephone.
To deactivate Call Waiting before placing a call:
- Dial *70 from a touchtone telephone (1170 from a rotary phone). There will be a short stutter followed by a second dial tone.
- Dial the telephone number.
To deactivate Call Waiting while on an existing call:
- Depress switch hook to obtain dial tone.
- Dial *70 from a touchtone telephone (1170 from a rotary telephone).
- Depress switch hook to return to original party.
To activate Call Waiting:
- Call Waiting is automatically restored when the call is terminated.
Centrex 21, Centrex Plus, Centrex Prime only:
In addition to Call Waiting, there are 3 other types of Call
Waiting:
- Call Waiting - Dial Originating provides the ability for the originating station to invoke call waiting tone on selected calls by dialing the dial call waiting access code followed by the extension number of the station to be call waited.
- Call Waiting - Terminating Incoming Only allows a station user to be alerted to an incoming call from within or outside the system.
- Call Waiting - Originating allows a station user originating a call to create a call waiting condition on any station line in the system, whether or not the called station is equipped for call waiting service.
Availability
Call Waiting is available:
- 5ESS®, 5RSM (remote of 5ESS), DMS™-10, DMS-100 and Ericsson central office (CO) switch types.
- Available on one party service
A remote is a switch that is away from its host or control office.
Additional information can be found in the Pre-Ordering Overview.
Compatibility & Restrictions
| Feature/Service | Rules/Restriction |
| Call Forwarding Busy Line/Don't Answer | In 5ESS and DMS-100 central
office switch types, when Call Waiting is on the same
line as Call Forwarding Busy Line and/or Call Forwarding
Don't Answer, the Enhanced Call Waiting (ECW) feature
is automatically provided on POTS products. ECW allows
incoming calls to be forwarded when they would otherwise
receive a busy signal or be unanswered. NOTE: The enhancement is in the central office and applies to all Call Waiting customers. This is NOT a feature. It is not available on Centrex 21, Centrex Plus/Centron. |
| Call Forwarding Variable | Call Forwarding Variable will take precedence when activated. |
| Call Waiting ID | Call Waiting ID (USOC: N2W) is not compatible with Call Waiting (USOC: ESX) |
| Caller ID | Call Waiting calls will not appear on the Caller ID Unit unless the customer subscribes to Call Waiting ID |
| CustomNet | Call Waiting is not compatible with CustomNet in a DMS-10 central office switch type. |
| Hunting | For all central office switch types except DMS-10:
|
| Three Way Calling | Three Way Calling and Call Waiting are compatible on the same line. Call Waiting will not operate while a Three Way call is in progress. |
Pricing
Rate Structure
Call Waiting may have a recurring charge and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
Feature Activity Types (Action Codes)
The valid Activity Types are:
- D = Disconnect
- N = Add
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Feature Codes (USOCs)
Call Waiting is identified by the following USOCs:
| Product | Feature | |||
| Call Waiting | Call Waiting-Dial Originating | Call Waiting Originating | Call Waiting Terminating Incoming Only | |
| CCMS | MVPCW | Not Available | Not Available | Not Available |
| Centraflex® | MVPCW | Not Available | Not Available | Not Available |
| Centrex 21 | 6SY | Not Available | Not Available | Not Available |
| Centrex Plus | 6SY | E62 | 6SZ | HX2 |
| Centrex Prime | 6SY | E62 | 6SZ | HX2 |
| Centron 1 | MVPCW | Not Available | Not Available | Not Available |
| Centron | ESX | E6C | ESZ | Not Available |
| DSS | ESX | Not Available | Not Available | Not Available |
| PBX | ESX | Not Available | Not Available | Not Available |
| POTS | ESX | E62 | Not Available | Not Available |
| UBS | ESX | Not Available | Not Available | Not Available |
Adding Call Waiting
This feature is ordered by including:
- Feature Activity Type N and the appropriate USOC from the Feature Codes table.
Removing Call Waiting
This feature is removed by including:
- Feature Activity Type D and the appropriate USOC.
Last Update: March 19, 2015
Last Reviewed: October 19, 2023