Product Listing
Call Routing to Number - Business Only - V6.0
Product Description
Call Routing to Number - Business Only is a feature of Business Voice Messaging Service - General Information. Call Routing to Number allows end-users to automatically direct their incoming calls to predetermined destinations using a touchtone telephone. End-users may have one to ten destinations behind this call router. Destinations 1-9:
- Direct Inward Dialing (DID®) mailbox
- DID Call Router
- Pseudo Call Router
- DID Call Routing to Number
- Call Routing to Number and Listen Only Mailbox
- Pseudo Call Routing to Number
- Local number which includes, but is not limited to:
- Local residence or business telephone number
- Local wireless or cellular telephone number
- Local pager telephone number
- Market Expansion Line Number (MEL)
- Answering service telephone number
- Local attendant
- 800/866/877/888 number, or
- Route to Other Number - Business Only
Destination 0 may route to a:
- Local telephone number
- DID Call Router
- DID Call Routing to Number
- Call Routing to Number and Listen Only Mailbox
- 800/866/877/888 telephone number
Call Routing to Number cannot:
- Route to a long distance telephone number
- Be used for announcements only and/or information distribution. See Listen Only Mailbox - Business Only.
Spanish Call Routing to Number is a Spanish language only call router and the prompts are in the Spanish language only. Language is the only difference between Call Routing to Number and Spanish Call Routing to Number.
There are no "Calling Party Hears" prompts on a call router.
Two Router products exist:
- Call Routing - Business Only
- Call Routing to Number - Business Only
The following table provides a comparison of the differences between the two router product offerings:
| Router Comparison | Call Routing | Call Routing to Number |
| Up to nine destinations available | X | |
| Up to ten destinations available | X | |
| Callers are directed to push a single digit (1-9) | X | |
| Callers are directed to push a single digit (1-9, or 0) | X | |
| Callers can only be routed to a mailbox or router. The destination mailbox or router must be in the same Voice Response Unit (VRU) as the original router. | X | |
| Router must route to a minimum of two destinations | X | |
End-users may have up to nine of the following behind Call Routing:
|
X | |
Caller presses 1-9, they will be routed to one of the following:
|
X | |
Caller presses 0, they will be routed to one of the following:
|
X | |
| Rotary dial callers and callers not choosing a destination will be routed to the 0 destination | X | |
| May be provisioned Message Design System (MDS). DID provisioning is only possible when the router is provisioned out of a Listen Only VRU. | X |
Your end-user must create a call router greeting will sound like. This greeting must tell the caller which number on the telephone keypad is associated with the destination they need. Depending on the number of destinations chosen, it may be appropriate in the greeting to advise the caller how many options they will listen to and that they may press the appropriate number at any time without listening to the entire recording. The greetings:
- Can be up to three minutes long
- Will prompt callers into the appropriate destination, mailbox, or router
- May also include minimal information pertinent to the end-user's business
CenturyLink will establish the Callers Menu router configuration per your request and provide you with the Greeting Only Security Code and a standard greeting. Your end-user can change the Greeting Only Security Code and personalize the greeting at any time. The end-user will not have access to change the Callers Menu which would allow the route to destinations to be changed. The Greeting Only Security Code protects the privacy of the end-user by not allowing anyone else to change the greeting unless they provide the security code to someone.
To change the route to destinations requires you to submit a request to your CenturyLink Service Manager.
End-users may:
- Record a personal greeting of up to 90 seconds in length
- Have the system answer with a standard greeting
End-users must also:
- Record their name or
- Have the system play their telephone number
This name or telephone number identifies the mailbox. The name or telephone number will also appear in a standard, system-generated, greeting.
Standard Greeting:
"You have reached (end-user recorded name or system generated
telephone number). At the tone please record your message.
When you are finished recording, you may hang up, or press
one for more options."
Example of a Personal Greeting:
"You have reached the corporate offices of xxxxxxxxxx. We
are located xxxxxxxxxxx. To reach Sales, press 1. To reach
Service, press 2. To leave a message for xxxxxxxxxx, press
3. To speak with a consultant, press 0. Thank you for calling."
To listen to a Mailbox Greeting the end-user may:
- Review their greeting through the mailbox interface
- Call their mailbox to hear the greeting play
CenturyLink Easy Access is an abbreviated number to dial (*98) which is pre-programmed to call the end-users retrieval number. CenturyLink Easy Access can be added to any service that is compatible.
If an incoming caller is dialing from a rotary telephone, or if they do not choose a destination and the end-user:
- Has set up a Customized Help Prompt, then the calling
party will:
- Hear the router greeting play
- Hear the customized help prompt play
- Be transferred to the "0" destination
- Has not set up a Customized Help Prompt, then the calling
party will:
- Hear the router greeting play
- Hear the router greeting a second time
- Be transferred to the 0 destination
Message Capacity refers to the number of messages a mailbox will store at one time. Additional information can be found in Business Voice Messaging Service - General Information.
The number of simultaneous calls a mailbox could take is equal to the number of message "slots" available in that mailbox, combined with trunk availability. Additional information can be found in Business Voice Messaging Service - General Information.
Call Routing to Number is available to end-users that subscribe to two or more mailboxes. These mailboxes:
- Do not need to be built behind the router
- Must be billed to the same Billing Telephone Number (BTN) as the router
- May be built behind single Flat Business Lines (1FBs) that are router destinations, as long as they are on the same BTN as the router
- May be any combination of the following:
- Voice Mail-English Subscriber Prompts (MBB)
- Voice Mail-Spanish Subscriber Prompts (MBBXA)
- Listen Only Mailbox (VJMXW)
If an end-user has multiple routers, on the same BTN, the routers can share mailboxes. Each individual router does not need its own two mailboxes to meet the mailbox requirements.
Availability
Call Routing to Number is available where Message Delivery Service (MDS) provisioned Business Voice Messaging Service is available. To check Business Voice Messaging Service availability, you can use the Lookup Table.
Additional information can be found in the Pre-Ordering Overview.
Compatibility & Restrictions
| Feature/Service | Rules/Restrictions |
| Additional Message Capacity 50/100 | Not compatible |
| Call Routing | Limited compatibility Multiple routers need to be in the same VRU as the original router. |
| DID number | Limited compatibility The call router cannot be built on DID unless the call router is provisioned out of a Listen Only Voice Response Unit (VRU). |
| Extension Mailbox | Limited compatibility May be built on a mailbox behind the call router, but not on the call router itself. Extension and Mail mailbox users may share message capacity. Shared capacity mean that one of the users could use all the allotted message slots, and leave the other users with no message capacity. |
| Listen Only Mailbox | Limited compatibility This feature must be built out of a Listen Only VRU. May only be built DID out of the Listen Only VRU if a Listen Only Mailbox is built behind the router. |
| Market Expansion Line (MEL) | Limited compatibility May forward to a MEL, which in turn could forward to a long distance number. |
| Message Notification | Not compatible |
| Message Waiting Indication (MWI) | Limited compatibility Exception: In a 5ESS® or a 5RSM (remote of 5ESS switch) Central office ADD (CO), when a network forwarding feature forwards calls to a call router that is provisioned MDS. (USOC MWW) |
| Route to Other Number | Compatible |
| Scheduled Greetings | Not compatible |
| Voice Mail Mailbox | Limited compatibility Can forward to a Voice Mail Mailbox built on a:
|
A remote is a switch that is away from its host or control office.
Pricing
Rate Structure
Call Routing to Number may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
Feature Activity Types (Action Codes)
The valid Feature Activity Types are:
- D = Disconnect
- N = Add
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Feature Codes (USOCs)
Call Routing to Number (English) is identified by the USOC VJMXU.
Call Routing To Number (Spanish) is identified by the USOC VJMXV.
NOTE: Because the CenturyLink typist must read remarks to process the request, adding, disconnecting or changing Call Routing to Number requires a Manual Indicator (MANUAL IND) "Y".
Feature Detail (FID and Data Requirements)
The FID DNTD (Do Not Tear Down) and the 10 digit telephone number e.g., N VJMXU /DNTD NPA nnn-nnnn is used to establish a flag, which prevents a mailbox or router from being torn down when:
- A mailbox or router is moved from one account to another and the end-user wants the mailbox or router to remain active
- The mailbox or router number can and will remain on the same telephone number
Remarks
- An entry in the RMKS is required to indicate how the router works; e.g., #1 TN NPA-nnn-nnn, #2 Manager's telephone number, #3 Manager's cell number, #4 Mailbox number.
Adding Call Routing to Number
This feature is ordered by including:
- Feature Activity Type N and the appropriate USOC from the Feature Codes table.
Removing Call Routing to Number
This feature is removed by including:
- Feature Activity Type D and the appropriate USOC
Last Update: March 17, 2015
Last Reviewed: November 2, 2023