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Digital Phone Service

Connected Voice

Connected Voice is a Voice over Internet Protocol (VoIP) service that is provided through your CenturyLink internet connection. Connected Voice is designed with your connected life in mind. No matter how you message, meet, or call, get everything you need on one amazing platform
To place your VoIP order, please come back
between 7am-11pm CST to chat with an Agent.
Already a customer? Add Connected Voice here.
Couple looking at a laptop

Voice Packages for your home

Basic plan
  • Unlimited local & national long distance
  • e911 access
  • Voicemail
  • Caller ID, Call Waiting
  • Simple plug and play setup
  • International calling - 500 minutes per month to Canada, Germany, Mexico, Ireland, UK
$30/mo/user
Limited availability. Services in select locations only. CenturyLink Fiber Internet subscription required. Taxes and fees apply. Offer Details
Professional plan
  • All basic features
  • Take calls and be in contact anywhere on PC or Cellphone
  • Conference calling
  • Instant messaging
  • Screen sharing
  • File sharing via instant message
  • Video conferencing
  • Receive faxes by emailing
$40/mo/user
Limited availability. Services in select locations only. CenturyLink Fiber Internet subscription required. Taxes and fees apply. Offer Details

Communication solutions at the speed of now

SIMPLICITY

Connected Voice packs the communication features you need into an easy-to-use digital system that's ready any time you are.

CLARITY

With Connected Voice, you get clean, crystal-clear digital quality with virtually every single call.

TECHNOLOGY

Welcome to digital communication at the very cutting edge of technology. Connected Voice is built for the modern ways you live and work.
girl on call with laptop

Ready to get Connected Voice?

It's easy to get started.
  1. 1. Choose your CenturyLink internet speed
  2. 2. Choose your Connected Voice package
  3. 3. Have them both installed together
To place your VoIP order, please come back between 7am-11pm CST to chat with an Agent.
Already a customer? Add Connected Voice here.
CONNECTED VOICE COMPATIBLE EQUIPMENT
Featured VoIP phone equipment
VoIP (Voice over Internet Protocol) service requires an IP phone connected to the internet. Or , an ATA (Analog Telephone Adapter) allows a traditional phone to be used with Connected Voice.
Available IP equipment

PolyCom 250 IP Phone

image of Cisco 6841 IP Phone

OBI 302 ATA (Support 1 device)

image of Cisco 191 ATA
Frequently asked questions
What are the features of Connected Voice?

Connected Voice offers all the features of traditional telephone (like caller ID, call waiting, voicemail, anonymous call block, etc.), plus more advanced features not available with most traditional telephone services, including mobility, voicemail to email, and email notifications.

Can I use my own phone with Connected Voice Basic Package?

Yes. The Basic Package does require a device called an ATA that plugs into a power outlet and an ethernet port on the modem, residential gateway, or service box. Your phone then plugs into the ATA. If you need multiple phones in different areas around your home or office, you may want to consider a base station and wireless phones as a solution.

Can I use my own phone with a Connected Voice Professional Package?

No. The Professional package requires an IP phone, purchased through CenturyLink, that connects directly to your internet.

Can I keep my phone number?

Yes. You will have the option to transfer your current number if it is not a CenturyLink number. When you are porting a number, once the order is submitted you will receive an email with instructions on how to complete the transfer process.

Does Connected Voice work during a power outage?

Electrical power is required for Connected Voice to work. If there is a power outage, digital service will not process calls, including Emergency 911. A battery backup is recommended and available for purchase.

Is a battery backup provided?

A battery backup for Connected Voice is available for purchase if you are interested. It can support the gateway and the ATA in the event of a power outage

Do I need special equipment for Connected Voice?

Yes, some special equipment is required to provide service to your home or business:

  • Basic service requires an Analog Terminal Adapter (ATA) that plugs into your modem.
  • Professional service requires an IP phone that connects directly to your internet.