CEMR-MTG Online Help
Error Message and Description |
Recovery Steps |
ERROR: Unable to retrieve CSR data ERROR: Unable to retrieve Switch data. The circuit entered does not exist in CenturyLink's database. |
Verify telephone number. The circuit may not be in the Century Link territory of Arizona (AZ), Colorado (CO), Idaho (ID), Iowa (IA), Minnesota (MN), Montana (MT), Nebraska (NE), New Mexico (NM), North Dakota (ND), Oregon (OR), South Dakota (SD), Utah (UT), Washington (WA), and Wyoming (WY). |
Unable to retrieve CSR.
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Unable to retrieve switch data |
Switch S&E information cannot be obtained from the legacy host system. This can be a temporary condition. You can try the request again. |
Unable to send email notification |
Contact your administrator. |
NPA not found |
Verify telephone number. |
If you receive the error messages Unable to retrieve CSR or Unable to retrieve switch data, you may submit a request manually using the following process:
Feature Verification failures not related to service orders or occurring past the 72-hour order completion timeframe should be referred to the Repair Center via e-mail. The Repair Center e-mail address for Feature Verification requests is cemrfv@centurylink.com. The Feature Verification request e-mail should include the telephone number and feature to be verified and the CEMR-MTG error message received.
Requests for 3 or less Feature Verifications received Monday through Saturday from 6:00 a.m. until 6:00 p.m. will receive a response within 4 hours.
Requests of 4 or more Feature Verifications will receive a response within 24-72 hours of the request.
Requests received after 6:00 p.m. and before 6:00 a.m. Monday through Friday will be processed the following day using the guidelines based on the size of the request.
Requests received after 6:00 p.m. Saturday and all day Sunday will be processed the following Monday and will follow the guidelines based on the size of the request.